Parallels RAS 19 Administrator's Guide

Introduction
- Parallels RAS 19 release history
- About Parallels RAS
- About this guide
- What's new
- Terms and abbreviations used in this guide
Installing Parallels RAS
- System requirements
- Install Parallels RAS
- Log in and activate Parallels RAS
Getting Started with Parallels RAS
- The Parallels RAS Console
- Set up a basic Parallels RAS Farm
Farm and Sites
- Connecting to a Parallels RAS Farm
- About Sites
- Sites in the RAS Console
- Adding a Site to the Farm
- Replicating Site settings
- Managing Licensing Site
- Managing administrator accounts
RAS Connection Broker
- Configuring RAS Connection Brokers
- Secondary Connection Brokers
- Managing Secondary Connection Brokers
- Using computer management tools
RAS Secure Gateway
- Overview
- Adding a RAS Secure Gateway
- Manually adding a RAS Secure Gateway
- Checking the RAS Secure Gateway status
- Configuring a RAS Secure Gateway
- Secure Gateway tunneling policies
- Configure logging
- Viewing Secure Gateway summary and metrics
- Using computer management tools
RD Session Hosts
- RD Session Host types
- Add an RD Session Host
  - Installing the agent manually
- Add a template-based RD Session Host
- Manage RD Session Hosts
- Planning for high availability
- Managing logons
- Using computer management tools
- Publishing from an RD Session Host
- Viewing published resources
Virtual Desktop Infrastructure (VDI)
- Supported providers
- Add a provider
- Manage VDI
- Configure logging
- Enabling high availability for VDI
- Site defaults (VDI)
- Using computer management tools
- Viewing Provider summary
- Remote PC pools
Azure Virtual Desktop
- Introduction
- Prerequisites
- Deploy Azure Virtual Desktop
- Manage Azure Virtual Desktop
- Site defaults (Azure Virtual Desktop)
  - Site defaults for single-session hosts
  - Site defaults for multi-session hosts
- Using Parallels Client with Azure Virtual Desktop
- Verify the deployment
Remote PCs
- Overview
- Adding a Remote PC to a Farm
  - Admin-initiated Remote PC enrollment
  - Self-service Remote PC enrollment
- Configuring a Remote PC
- Viewing Remote PC summary
- Using computer management tools
Publishing
- Overview
- Publishing a desktop
- Publishing an application
- Publishing an application with MSIX app attach
- Publishing a web application
- Publishing a network folder
- Publishing a document
- General management tasks
- Manage published applications
- Manage published desktops
- Manage published documents
- Manage folders
- Site defaults (Publishing)
- Using filtering rules
- Configuring preferred routing
- Understanding session prelaunch
- Checking effective access
- Specifying client settings
- Quick keypad
Session Management
- Overview
- Session information
- Monitoring settings
- Managing sessions
- The Resources tab
SSL Certificate Management
- Generating a self-signed certificate
- Generating a certificate signing request (CSR)
- Let's Encrypt certificates
  - Requesting a Let's Encrypt Certificate
  - How Parallels RAS requests certificates from Let's Encrypt
- Importing a certificate
- Exporting a certificate
- Assigning a certificate to Secure Gateways and HALBs
- Auditing certificates
- Permissions to manage certificates
- Upgrading from an older RAS version
Connection and Authentication Settings
- RAS Connection Broker connection settings
- Remote session settings
- Logon hours settings
- Restricting access by Parallels Client type and build number
- Multi-factor authentication
- Allowing users to change domain password
- Allowing users to discover RAS connections via email address
Load Balancing and HALB
- Resource based & round robin load balancing
  - Configure CPU optimization
- High availability load balancing (HALB)
RAS Multi-Tenant Architecture
- Overview
- Architecture description
  - Implementation overview
  - User connection flow
- Deploying Tenant Broker and Tenants
- Managing Tenants
- Shared Gateways
- Third-party network load balancers
- Web Client and Themes
- Monitoring Tenants
- Tenant Broker compatibility and updates
- Upgrading from an older RAS version
- Configuring notifications
- Communication ports
SAML SSO Authentication
- Introduction
- System requirements
- SAML basics
- SAML configuration
- Parallels Client configuration
- Parallels client policy configuration
- Test the SAML SSO deployment
- Error messages
Parallels Web Client and User Portal
- Configure Web Client
- Configure Themes
- Open Parallels Web Client
- Main menu options
- Running remote applications and desktops
- Auto login
- Direct App access
- Using the toolbar
Universal Printing
- Managing Universal Printing settings
- Universal Printing drivers
- Font management
Universal Scanning
- Managing Universal Scanning
- Adding scanning applications
User Device Management and Client Policies
- Inviting users to connect to Parallels RAS
- Mass configuring user devices
- Enabling Help Desk support
- Monitoring devices
  - Getting additional device information
- Windows device groups
- Managing Windows devices
  - Windows desktop replacement
- Scheduling Windows devices & groups power cycles
- Client Policies
- Configuring remote file transfer
Reporting
- System requirements
- Install Microsoft SQL Server
  - Install Microsoft SQL Server 2016 or earlier
  - Install Microsoft SQL Server 2017 or 2019
- Install Parallels RAS Reporting
- Running Parallels RAS reports
- GDPR compliance
Performance Monitor
- Overview
- Install RAS Performance Monitor
- Using Parallels RAS Performance Monitor
- Configure RAS Performance Monitor Security
- Updating RAS Performance Monitor
Common Management Tasks
- Recovery - add a root administrator
- Host name resolution
- Computer management tools
- Site information
- Site settings
- Using MSIX application packages
- Using template versions
- Settings audit
- Upgrading RAS agents
- Licensing
- Configure HTTP proxy settings
- System event notifications
- RAS session variables
- Maintenance and backup
  - Exporting and importing Farm settings from the command line
- Problem reporting and troubleshooting
- Logging
- Suggest a feature
Parallels RAS Management Portal
- Overview
- Prerequisites
- Installation
- Log in to RAS Management Portal
- Configure RAS Web Administration Service
- RAS Management Portal user interface
Parallels RAS APIs
- RAS PowerShell API
- RAS REST API
- RAS Web Client API and Parallels Client URL scheme
Appendix
- Microsoft license requirements in Parallels RAS
- Port reference
- RAS performance counters

Overview

When users connect to Parallels RAS and establish a session, the session information is displayed in the Parallels RAS Console in the following locations:

The Sessions category (new since Parallels RAS 18.1).
The Sessions tab in RD Session Hosts, VDI, and Azure Virtual Desktop views (Farm > Site > RD Sessions Hosts > VDI > Azure Virtual Desktop).

The Session category displays user sessions for all available host types, including RD Sessions Hosts, VDI, and Azure Virtual Desktop. This is the place where you can view all current sessions irrespective of the type of a server hosting a session. Individual Sessions tabs display sessions for their respective host types.

Sessions category

When you select the Session category (in the main category list), the following two tabs are displayed in the right pane of the RAS Console:

Users: Lists user sessions for all available host type.
Resources: Lists currently running published resources (apps and desktops) from hosts of all types.

You can filter the lists in the Sessions category by clicking Tasks > Search (or clicking the magnifying glass icon) and specifying the criteria in one or more column headings. For example, you can filter the list on the Users tab by host type using the Source column, which can contain one of the following values:

RDSH: RD Session Host
VDI: Virtual desktop
RemotePC: Remote PC through VDI
AVD: Azure Virtual Desktop

Sessions tabs

The Sessions tabs display user sessions for their respective host types. To see sessions for a particular host, you can filter the list by host name.

Please note that when you open the Sessions category or a Sessions tab, some of the columns in a list may not be populated right away. This is because it takes some time to calculate these values. The examples of such columns include Logon duration, UX Evaluator, Latency. Simply wait a few seconds and the values will appear in the list.

Most of the information in this chapter is common to both the Sessions category and Sessions tabs. Specifics and differences are described where applicable.

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Session Management

Session information