Parallels RAS 19 Administrator's Guide - Running Parallels RAS reports

Introduction
- Parallels RAS 19 release history
- About Parallels RAS
- About this guide
- What's new
- Terms and abbreviations used in this guide
Installing Parallels RAS
- System requirements
- Install Parallels RAS
- Log in and activate Parallels RAS
Getting Started with Parallels RAS
- The Parallels RAS Console
- Set up a basic Parallels RAS Farm
Farm and Sites
- Connecting to a Parallels RAS Farm
- About Sites
- Sites in the RAS Console
- Adding a Site to the Farm
- Replicating Site settings
- Managing Licensing Site
- Managing administrator accounts
RAS Connection Broker
- Configuring RAS Connection Brokers
- Secondary Connection Brokers
- Managing Secondary Connection Brokers
- Using computer management tools
RAS Secure Gateway
- Overview
- Adding a RAS Secure Gateway
- Manually adding a RAS Secure Gateway
- Checking the RAS Secure Gateway status
- Configuring a RAS Secure Gateway
- Secure Gateway tunneling policies
- Configure logging
- Viewing Secure Gateway summary and metrics
- Using computer management tools
RD Session Hosts
- RD Session Host types
- Add an RD Session Host
  - Installing the agent manually
- Add a template-based RD Session Host
- Manage RD Session Hosts
- Planning for high availability
- Managing logons
- Using computer management tools
- Publishing from an RD Session Host
- Viewing published resources
Virtual Desktop Infrastructure (VDI)
- Supported providers
- Add a provider
- Manage VDI
- Configure logging
- Enabling high availability for VDI
- Site defaults (VDI)
- Using computer management tools
- Viewing Provider summary
- Remote PC pools
Azure Virtual Desktop
- Introduction
- Prerequisites
- Deploy Azure Virtual Desktop
- Manage Azure Virtual Desktop
- Site defaults (Azure Virtual Desktop)
  - Site defaults for single-session hosts
  - Site defaults for multi-session hosts
- Using Parallels Client with Azure Virtual Desktop
- Verify the deployment
Remote PCs
- Overview
- Adding a Remote PC to a Farm
  - Admin-initiated Remote PC enrollment
  - Self-service Remote PC enrollment
- Configuring a Remote PC
- Viewing Remote PC summary
- Using computer management tools
Publishing
- Overview
- Publishing a desktop
- Publishing an application
- Publishing an application with MSIX app attach
- Publishing a web application
- Publishing a network folder
- Publishing a document
- General management tasks
- Manage published applications
- Manage published desktops
- Manage published documents
- Manage folders
- Site defaults (Publishing)
- Using filtering rules
- Configuring preferred routing
- Understanding session prelaunch
- Checking effective access
- Specifying client settings
- Quick keypad
Session Management
- Overview
- Session information
- Monitoring settings
- Managing sessions
- The Resources tab
SSL Certificate Management
- Generating a self-signed certificate
- Generating a certificate signing request (CSR)
- Let's Encrypt certificates
  - Requesting a Let's Encrypt Certificate
  - How Parallels RAS requests certificates from Let's Encrypt
- Importing a certificate
- Exporting a certificate
- Assigning a certificate to Secure Gateways and HALBs
- Auditing certificates
- Permissions to manage certificates
- Upgrading from an older RAS version
Connection and Authentication Settings
- RAS Connection Broker connection settings
- Remote session settings
- Logon hours settings
- Restricting access by Parallels Client type and build number
- Multi-factor authentication
- Allowing users to change domain password
- Allowing users to discover RAS connections via email address
Load Balancing and HALB
- Resource based & round robin load balancing
  - Configure CPU optimization
- High availability load balancing (HALB)
RAS Multi-Tenant Architecture
- Overview
- Architecture description
  - Implementation overview
  - User connection flow
- Deploying Tenant Broker and Tenants
- Managing Tenants
- Shared Gateways
- Third-party network load balancers
- Web Client and Themes
- Monitoring Tenants
- Tenant Broker compatibility and updates
- Upgrading from an older RAS version
- Configuring notifications
- Communication ports
SAML SSO Authentication
- Introduction
- System requirements
- SAML basics
- SAML configuration
- Parallels Client configuration
- Parallels client policy configuration
- Test the SAML SSO deployment
- Error messages
Parallels Web Client and User Portal
- Configure Web Client
- Configure Themes
- Open Parallels Web Client
- Main menu options
- Running remote applications and desktops
- Auto login
- Direct App access
- Using the toolbar
Universal Printing
- Managing Universal Printing settings
- Universal Printing drivers
- Font management
Universal Scanning
- Managing Universal Scanning
- Adding scanning applications
User Device Management and Client Policies
- Inviting users to connect to Parallels RAS
- Mass configuring user devices
- Enabling Help Desk support
- Monitoring devices
  - Getting additional device information
- Windows device groups
- Managing Windows devices
  - Windows desktop replacement
- Scheduling Windows devices & groups power cycles
- Client Policies
- Configuring remote file transfer
Reporting
- System requirements
- Install Microsoft SQL Server
  - Install Microsoft SQL Server 2016 or earlier
  - Install Microsoft SQL Server 2017 or 2019
- Install Parallels RAS Reporting
- Running Parallels RAS reports
- GDPR compliance
Performance Monitor
- Overview
- Install RAS Performance Monitor
- Using Parallels RAS Performance Monitor
- Configure RAS Performance Monitor Security
- Updating RAS Performance Monitor
Common Management Tasks
- Recovery - add a root administrator
- Host name resolution
- Computer management tools
- Site information
- Site settings
- Using MSIX application packages
- Using template versions
- Settings audit
- Upgrading RAS agents
- Licensing
- Configure HTTP proxy settings
- System event notifications
- RAS session variables
- Maintenance and backup
  - Exporting and importing Farm settings from the command line
- Problem reporting and troubleshooting
- Logging
- Suggest a feature
Parallels RAS Management Portal
- Overview
- Prerequisites
- Installation
- Log in to RAS Management Portal
- Configure RAS Web Administration Service
- RAS Management Portal user interface
Parallels RAS APIs
- RAS PowerShell API
- RAS REST API
- RAS Web Client API and Parallels Client URL scheme
Appendix
- Microsoft license requirements in Parallels RAS
- Port reference
- RAS performance counters

Running Parallels RAS reports

To view Parallels RAS reports, select the Reporting category in the RAS Console. The report information is displayed as follows:

The middle pane lists the available reports. See the Predefined reports subsection below for the complete list. The blue "folders" icon (at the top of the list) groups reports by type or displays all of them as a flat list. The "refresh" icon refreshes the report list by retrieving it from the database (this can be useful when you enable/disable the reporting functionality or when you add custom reports, which may not appear in the list automatically).
When you initially open the Reporting category, the right pane contains just the Information tab page, which informs you whether Parallels RAS Reporting is active. If it's not, you need to make sure that it is installed and enabled.
The blue "square" icon in front of the Tasks drop-down list (upper right-hand side of the RAS Console) expands the reporting interface into full screen. The Tasks drop-down list allows you to perform the following actions: Duplicate (duplicates a report tab page), Full screen (on/off), various Close Report options, Delegate Permissions (allows you to grant permissions to view reports to other RAS administrators, such as Power and Custom administrators who don't have these rights).

To run a report, double-click it in the middle pane. The report opens in a tab page in the right pane:

Most of the predefined reports include controls that you can interact with, such as From/To dates, Sort By, Sort Order, Chart Type, Server Name, and others depending on the report type. When you change a value in any of these controls, click the View Report button to apply the new values/options and re-run the report.
The main report area (lower portion where the data is represented as a graph, text, or numbers) includes a menu bar with icons that allow you to change the magnification, list through report pages (if more than one is included), search for text, save a report to a file, print a report, and export it to one of the available formats (Word, Excel, PowerPoint, PDF, or a data feed).

Note: The first time the reports are viewed, you may be requested to add https//<server domain/ IP> as a trusted website. This will appear depending on the Parallels RAS machine’s Internet Explorer Enhanced Security Configuration.

Predefined reports

Parallels RAS Reporting includes a number of predefined reports in the following groups:

Users reports. This group includes reports about how end users are interacting with Parallels RAS:
- Sessions activity for all users — shows all sessions produced by all users in the system. The report shows information about each session and includes active time, idle time, disconnected and total time. A user is identified by username and IP address. The Secure Gateway information is also included.
- Sessions activity for user — shows all sessions produced by a single user. The report shows information about each session and includes active time, idle time, disconnected and total time.
- Application usage for user — shows applications used by a specified user, including number of times used and total time.
- Device usage for user — shows information about devices used by a user. The report includes information such as device vendor, device model, and total time used.
- Operating system usage for user — shows the operating system being used by a specified user.
- Full user information — shows detailed information about a specified user.
User groups reports. These reports obtain information about how groups of users are interacting with Parallels RAS:
- Sessions activity for all groups — shows all sessions produced by all groups in the system. The report includes active, idle, and disconnected time.
- Sessions activity for group — shows all sessions produced by a group in the system. The report shows information about each session produced by each user in the group and includes start, end, active, idle, disconnect and total time.
- Application usage for group — shows applications used by a specified group, including number of times used and total time.
- Device usage for group — shows information about devices used by users as members of a specified group. The report includes device vendor, model and total time used.
- Client operating system usage for group — shows the operating system used by members of a particular group.
Devices reports. This group includes reports about the devices that are connecting to Parallels RAS.
- Devices used — shows all devices using the system. The report includes a device manufacturer, model, and the number of sessions opened by the device.
- Client operating system used — shows devices and corresponding operating systems that are using the system.
- Parallels client version used — shows information about a device model, Parallels Client version used, and session information.
Servers activity reports. This group includes reports about the activity of Parallels RAS server components:
- Sessions activity for RD session hosts — shows the session activity of users on a particular RD Session Host. Report includes start, end, active, idle and disconnect time.
- Sessions activity for VDI provider — shows the session activity of users on a particular Provider. Report includes start, end, active, idle and disconnect time (standalone Hyper-V and VMware ESXi only).
- Sessions activity for AVD provider — shows the session activity of users on a particular AVD provider. Report includes start, end, active, idle and disconnect time.
- Session activity for RD Session Host Pool — shows the session activity of users of a particular RDSH host pool. Report includes start, end, active, idle and disconnect time.
- Session activity for VDI Host Pool — shows the session activity of users of a particular VDI host pool. Report includes start, end, active, idle and disconnect time.
- Session activity for AVD Host Pool — shows the session activity of users of a particular AVD host pool. Report includes start, end, active, idle and disconnect time.
- Gateway tunnelled sessions — shows tunnelled session information for a specified Gateway.
Server health reports. This group includes reports on server CPU and RAM usage for different components of Parallels RAS.
- RD Session hosts health — shows server CPU and RAM usage for a specified server in the Farm.
- Providers health — shows server CPU and RAM usage for a specified provider in the Farm.
- Remote PCs health — shows server CPU and RAM usage for a specified Remote PC in the Farm.
- Gateways health — shows server CPU and RAM usage for a specified Gateway in the Farm.
- Connection Brokers health — shows server CPU and RAM usage for a specified Connection Broker in the Farm.
- Enrollment servers health — shows server CPU and RAM usage for a specified Enrollment server in the Farm.
Application reports. Reports related to applications.
- Activity for all applications — shows information about applications used in the system. Report includes information such as application name, number of times used and the total usage time. When viewing this report, select "All applications" or "RAS published applications" depending on your needs. When the second option is selected, the report will not include non-published applications and duplicates.
- Activity for application — shows usage of an application by individual users during a specified time period. The information includes start time, end time, and total time for each session. Other information, such host server name and session ID is also shown.
Logon duration reports. Reports that show detailed information about user logon duration. They also show information about connection duration, authentication duration, RAS policy lookup duration, host preparation duration, group policy load time, and desktop load time.
- Logon duration for all users — shows minimum, maximum, and average logon duration for all users on every server.
- Logon duration for user — shows minimum, maximum, and average logon duration for a specified user on every server.
- Logon duration for RD Session Host — shows minimum, maximum, and average logon duration on a specified RD Session Host for every user.
- Logon duration for VDI Provider — shows minimum, maximum, and average logon duration for specified Provider for every user.
- Logon duration for AVD Provider — shows minimum, maximum, and average logon duration for specified AVD provider for every user. The report also shows this information for connection duration, authentication duration, RAS policy lookup duration, host preparation duration, group policy load time, and desktop load time.
UX Evaluator reports. Reports related to UX Evaluator, which is the time interval measured at the client between the first step (user action) and the last step (graphical response displayed).
- UX Evaluator for all users — shows UX Evaluator for all users on every server.
- UX Evaluator for user — shows UX Evaluator for a specified user on every server.
- UX Evaluator for RD Session Host — shows UX Evaluator for a specified RD Session Host for every user.
- UX Evaluator for VDI Provider — shows UX Evaluator for a specified Provider for every user.
- UX Evaluator for AVD Provider — shows UX Evaluator for a specified AVD provider for every user.
Transport protocol reports. Reports that show how long each transport protocol is used during sessions.
- Transport protocol for all users — shows information about the used transport protocols for all users.
- Transport protocol for user — shows information about the used transport protocols for a specified user.
- Transport protocol for RD Session Hosts — shows information about the used transport protocols for a specified RD Session Host.
- Transport protocol for VDI Provider — shows information about the used transport protocols for a specified Provider.
- Transport protocol for AVD Provider — shows information about the used transport protocols for a specified AVD Provider.
Connection quality reports. Reports that show information about connection quality.
- Connection quality for all users — shows information about connection quality for all users.
- Connection quality for user — shows information about connection quality for a specified user.
- Connection quality for RD Session Hosts — shows information about connection quality for a specified RD Session Host.
- Connection quality for VDI Provider — shows information about connection quality for a specified Provider.
- Connection quality for AVD Provider — shows information about connection quality for a specified AVD Provider.
Latency reports. Reports that show information about session latency.
- Latency for all users — shows information about session latency for all users.
- Latency for user — shows information about session latency for a specified user.
- Latency for RD Session Hosts — shows information about session latency for a specified RD Session Host.
- Latency for VDI Provider — shows information about session latency for a specified Provider.
- Latency for AVD Provider — shows information about session latency for a specified AVD Provider.
Bandwidth availability reports. Reports that show information about bandwidth availability.
- Bandwidth availability for all users — shows information about bandwidth availability for all users.
- Bandwidth availability for user — shows information about bandwidth availability for a specified user.
- Bandwidth availability for RD Session Hosts — shows information about bandwidth availability for a specified RD Session Host.
- Bandwidth availability for VDI Provider — shows information about bandwidth availability for a specified Provider.
- Bandwidth Availability for AVD Provider — shows information about bandwidth availability for a specified AVD Provider.
Session disconnect reports. Reports that show the mosts frequent reasons for disconnecting and the number of reconnections.
- Session disconnect for all users — shows top disconnect reasons and the number of reconnections for all users.
- Session disconnect for user — shows top disconnect reasons and the number of reconnections for a specified user.
- Session disconnect for RD Session Hosts — shows top disconnect reasons and the number of reconnections for a specified RD Session Host.
- Session disconnect for VDI Provider — shows top disconnect reasons and the number of reconnections for a specified Provider.
- Session disconnect for AVD Provider — shows top disconnect reasons and the number of reconnections for a specified AVD Provider.

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Install Parallels RAS Reporting

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