Configuring a Remote PC

To view the properties of a Remote PC, highlight the computer in the navigation tree and click Tasks > Properties. This opens the Remote PC properties dialog.


By default, a PC is enabled in the Farm. When it is disabled, published applications and virtual desktops cannot be served from it. To enable or disable a PC in the Farm, select or clear the Enable Remote PC option.

If the IP or MAC address of a Remote PC has changed, modify them using the Remote PC and MAC Address input fields.

The Change Direct Address option allows you to specify an IP address that Parallels Client can use to connect to the PC directly. This address is only used in the Direct Connection mode and it could be an internal or external IP address.

Agent Settings

Each Remote PC in the Farm has a RAS Remote PC Agent installed to conduct communications between Parallels RAS and the PC.  The agent can be configured on the Agent Settings tab page.

  • Logoff active session after: The amount of time a session remains logged in after the user closes a published application. The default timeout is 25 seconds. Note that this only works for applications, but not published desktops (when a user closes a desktop, the session is logged off). This timeout is used to avoid unnecessary logins when a user closes one application and then opens another.
  • Session readiness timeout: The maximum amount of time it should require to establish a session. If the specified timeout is reached, and the session is still not ready, the user will see an error message and will have to try to log in again.
  • Port. Specify a different remote desktop connection port number if needed.
  • Preferred Connection Broker: Select a Connection Broker with which the Remote PC Agent should communicate. This can be helpful when Site components are installed in multiple physical locations communicating through WAN. You can decrease network traffic by specifying a more appropriate Connection Broker.
  • Allow URL/Mail redirection. When a user tries to open a URL or an HTML Mailto link in a remote application, the link can be redirected to the client computer and open in a local default application (a web browser or email client) instead of an application on the remote host. This option allows you to enable or disable the redirection. Click the Configure button to choose from the following options:
    1. Replace registered application — this option uses an alternative method of redirecting a link. It replaces the default web browser and mail client with "dummy" apps on the remote server side. By doing so, it can intercept an attempt to open a link and redirect it to the client computer.
    2. Support Windows Shell URL namespace objects — the Shell URL namespace objects support means that Parallels RAS can intercept actions in published applications that use Shell namespace API to open links, which is a standard behavior in most applications. The ability to disable the support for Shell URL namespace objects is for compatibility with older versions of Parallels RAS.
  • Enable drag and drop: Allows you to set how the drag and drop functionality works in Parallels Clients. Click Configure and choose from "Disabled" (no drag and drop functionality), "Sever to client only" (drag and drop to a local application only), "Client to server only" (drag and drop to a remote application only), "Bidirectional" (drag and drop in both directions).
  • Manage RDP transport protocol: Selects the transport protocol that will be used for connections between Parallels Client and a server. To do this, select this option and click the Configure button.
  • Allow file transfer command (Web and Chrome clients): Enables file transfer in a remote session. To enable file transfer, select this option and click the Configure button. For more information, see Configuring remote file transfer.
  • Enable drive redirection cache: Improves user experience by making file browsing and navigation on redirected drives much faster. For details, see Drive redirection cache.

RDP Printer

The RDP Printer tab allows you to configure the renaming format of redirected printers.  The format may vary depending on which version and language of the server you are using.

Set your RDP Printer Name Format specifically for the configured server by choosing any of the below options from the RDP Printer Name Format drop-down list:

  • Printername (from Computername) in Session no.
  • Session no. (computername from) Printername
  • Printername (redirected Session no)

The other RDP Printing options available in the RDP Printer tab are:

  • Remove session number from printer name
  • Remove client name from printer name

Configure logging

A Remote PC is monitored and logs are created containing relevant information. To configure logging and retrieve or clear existing log files, right-click a Remote PC, choose Troubleshooting > Logging in the context menu, and then click Configure, Retrieve, or Clear depending on what you want to do. For the information on how to perform these tasks, see the Logging section.

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