Parallels RAS 19 Administrator's Guide - Configuring a Remote PC

Introduction
- Parallels RAS 19 release history
- About Parallels RAS
- About this guide
- What's new
- Terms and abbreviations used in this guide
Installing Parallels RAS
- System requirements
- Install Parallels RAS
- Log in and activate Parallels RAS
Getting Started with Parallels RAS
- The Parallels RAS Console
- Set up a basic Parallels RAS Farm
Farm and Sites
- Connecting to a Parallels RAS Farm
- About Sites
- Sites in the RAS Console
- Adding a Site to the Farm
- Replicating Site settings
- Managing Licensing Site
- Managing administrator accounts
RAS Connection Broker
- Configuring RAS Connection Brokers
- Secondary Connection Brokers
- Managing Secondary Connection Brokers
- Using computer management tools
RAS Secure Gateway
- Overview
- Adding a RAS Secure Gateway
- Manually adding a RAS Secure Gateway
- Checking the RAS Secure Gateway status
- Configuring a RAS Secure Gateway
- Secure Gateway tunneling policies
- Configure logging
- Viewing Secure Gateway summary and metrics
- Using computer management tools
RD Session Hosts
- RD Session Host types
- Add an RD Session Host
  - Installing the agent manually
- Add a template-based RD Session Host
- Manage RD Session Hosts
- Planning for high availability
- Managing logons
- Using computer management tools
- Publishing from an RD Session Host
- Viewing published resources
Virtual Desktop Infrastructure (VDI)
- Supported providers
- Add a provider
- Manage VDI
- Configure logging
- Enabling high availability for VDI
- Site defaults (VDI)
- Using computer management tools
- Viewing Provider summary
- Remote PC pools
Azure Virtual Desktop
- Introduction
- Prerequisites
- Deploy Azure Virtual Desktop
- Manage Azure Virtual Desktop
- Site defaults (Azure Virtual Desktop)
  - Site defaults for single-session hosts
  - Site defaults for multi-session hosts
- Using Parallels Client with Azure Virtual Desktop
- Verify the deployment
Remote PCs
- Overview
- Adding a Remote PC to a Farm
  - Admin-initiated Remote PC enrollment
  - Self-service Remote PC enrollment
- Configuring a Remote PC
- Viewing Remote PC summary
- Using computer management tools
Publishing
- Overview
- Publishing a desktop
- Publishing an application
- Publishing an application with MSIX app attach
- Publishing a web application
- Publishing a network folder
- Publishing a document
- General management tasks
- Manage published applications
- Manage published desktops
- Manage published documents
- Manage folders
- Site defaults (Publishing)
- Using filtering rules
- Configuring preferred routing
- Understanding session prelaunch
- Checking effective access
- Specifying client settings
- Quick keypad
Session Management
- Overview
- Session information
- Monitoring settings
- Managing sessions
- The Resources tab
SSL Certificate Management
- Generating a self-signed certificate
- Generating a certificate signing request (CSR)
- Let's Encrypt certificates
  - Requesting a Let's Encrypt Certificate
  - How Parallels RAS requests certificates from Let's Encrypt
- Importing a certificate
- Exporting a certificate
- Assigning a certificate to Secure Gateways and HALBs
- Auditing certificates
- Permissions to manage certificates
- Upgrading from an older RAS version
Connection and Authentication Settings
- RAS Connection Broker connection settings
- Remote session settings
- Logon hours settings
- Restricting access by Parallels Client type and build number
- Multi-factor authentication
- Allowing users to change domain password
- Allowing users to discover RAS connections via email address
Load Balancing and HALB
- Resource based & round robin load balancing
  - Configure CPU optimization
- High availability load balancing (HALB)
RAS Multi-Tenant Architecture
- Overview
- Architecture description
  - Implementation overview
  - User connection flow
- Deploying Tenant Broker and Tenants
- Managing Tenants
- Shared Gateways
- Third-party network load balancers
- Web Client and Themes
- Monitoring Tenants
- Tenant Broker compatibility and updates
- Upgrading from an older RAS version
- Configuring notifications
- Communication ports
SAML SSO Authentication
- Introduction
- System requirements
- SAML basics
- SAML configuration
- Parallels Client configuration
- Parallels client policy configuration
- Test the SAML SSO deployment
- Error messages
Parallels Web Client and User Portal
- Configure Web Client
- Configure Themes
- Open Parallels Web Client
- Main menu options
- Running remote applications and desktops
- Auto login
- Direct App access
- Using the toolbar
Universal Printing
- Managing Universal Printing settings
- Universal Printing drivers
- Font management
Universal Scanning
- Managing Universal Scanning
- Adding scanning applications
User Device Management and Client Policies
- Inviting users to connect to Parallels RAS
- Mass configuring user devices
- Enabling Help Desk support
- Monitoring devices
  - Getting additional device information
- Windows device groups
- Managing Windows devices
  - Windows desktop replacement
- Scheduling Windows devices & groups power cycles
- Client Policies
- Configuring remote file transfer
Reporting
- System requirements
- Install Microsoft SQL Server
  - Install Microsoft SQL Server 2016 or earlier
  - Install Microsoft SQL Server 2017 or 2019
- Install Parallels RAS Reporting
- Running Parallels RAS reports
- GDPR compliance
Performance Monitor
- Overview
- Install RAS Performance Monitor
- Using Parallels RAS Performance Monitor
- Configure RAS Performance Monitor Security
- Updating RAS Performance Monitor
Common Management Tasks
- Recovery - add a root administrator
- Host name resolution
- Computer management tools
- Site information
- Site settings
- Using MSIX application packages
- Using template versions
- Settings audit
- Upgrading RAS agents
- Licensing
- Configure HTTP proxy settings
- System event notifications
- RAS session variables
- Maintenance and backup
  - Exporting and importing Farm settings from the command line
- Problem reporting and troubleshooting
- Logging
- Suggest a feature
Parallels RAS Management Portal
- Overview
- Prerequisites
- Installation
- Log in to RAS Management Portal
- Configure RAS Web Administration Service
- RAS Management Portal user interface
Parallels RAS APIs
- RAS PowerShell API
- RAS REST API
- RAS Web Client API and Parallels Client URL scheme
Appendix
- Microsoft license requirements in Parallels RAS
- Port reference
- RAS performance counters

Configuring a Remote PC

To view the properties of a Remote PC, highlight the computer in the navigation tree and click Tasks > Properties. This opens the Remote PC properties dialog.

Properties

By default, a PC is enabled in the Farm. When it is disabled, published applications and virtual desktops cannot be served from it. To enable or disable a PC in the Farm, select or clear the Enable Remote PC option.

If the IP or MAC address of a Remote PC has changed, modify them using the Remote PC and MAC Address input fields.

The Change Direct Address option allows you to specify an IP address that Parallels Client can use to connect to the PC directly. This address is only used in the Direct Connection mode and it could be an internal or external IP address.

Note: The Wake On Lan option should be enabled in BIOS so the machine could be automatically turned on. If you are using a virtual machine, the option is usually supported by a hypervisor natively or via a 3rd party software. To test if the Wake On Lan option is turned on, close the Remote PC Properties dialog and then click the Test Wake on LAN button, which is located below the Remote PCs list.

Agent Settings

Each Remote PC in the Farm has a RAS Remote PC Agent installed to conduct communications between Parallels RAS and the PC. The agent can be configured on the Agent Settings tab page.

Logoff active session after: The amount of time a session remains logged in after the user closes a published application. The default timeout is 25 seconds. Note that this only works for applications, but not published desktops (when a user closes a desktop, the session is logged off). This timeout is used to avoid unnecessary logins when a user closes one application and then opens another.
Session readiness timeout: The maximum amount of time it should require to establish a session. If the specified timeout is reached, and the session is still not ready, the user will see an error message and will have to try to log in again.
Port. Specify a different remote desktop connection port number if needed.
Preferred Connection Broker: Select a Connection Broker with which the Remote PC Agent should communicate. This can be helpful when Site components are installed in multiple physical locations communicating through WAN. You can decrease network traffic by specifying a more appropriate Connection Broker.
Allow URL/Mail redirection. When a user tries to open a URL or an HTML Mailto link in a remote application, the link can be redirected to the client computer and open in a local default application (a web browser or email client) instead of an application on the remote host. This option allows you to enable or disable the redirection. Click the Configure button to choose from the following options:
1. Replace registered application — this option uses an alternative method of redirecting a link. It replaces the default web browser and mail client with "dummy" apps on the remote server side. By doing so, it can intercept an attempt to open a link and redirect it to the client computer.
2. Support Windows Shell URL namespace objects — the Shell URL namespace objects support means that Parallels RAS can intercept actions in published applications that use Shell namespace API to open links, which is a standard behavior in most applications. The ability to disable the support for Shell URL namespace objects is for compatibility with older versions of Parallels RAS.
Enable drag and drop: Allows you to set how the drag and drop functionality works in Parallels Clients. Click Configure and choose from "Disabled" (no drag and drop functionality), "Sever to client only" (drag and drop to a local application only), "Client to server only" (drag and drop to a remote application only), "Bidirectional" (drag and drop in both directions).

Note: At the time of this writing, the drag and drop functionality is only supported on Parallels Client for Windows and Parallels Client for Mac.
Manage RDP transport protocol: Selects the transport protocol that will be used for connections between Parallels Client and a server. To do this, select this option and click the Configure button.
Allow file transfer command (Web and Chrome clients): Enables file transfer in a remote session. To enable file transfer, select this option and click the Configure button. For more information, see Configuring remote file transfer.
Enable drive redirection cache: Improves user experience by making file browsing and navigation on redirected drives much faster. For details, see Drive redirection cache.

RDP Printer

The RDP Printer tab allows you to configure the renaming format of redirected printers. The format may vary depending on which version and language of the server you are using.

Set your RDP Printer Name Format specifically for the configured server by choosing any of the below options from the RDP Printer Name Format drop-down list:

Printername (from Computername) in Session no.
Session no. (computername from) Printername
Printername (redirected Session no)

The other RDP Printing options available in the RDP Printer tab are:

Remove session number from printer name
Remove client name from printer name

Configure logging

A Remote PC is monitored and logs are created containing relevant information. To configure logging and retrieve or clear existing log files, right-click a Remote PC, choose Troubleshooting > Logging in the context menu, and then click Configure, Retrieve, or Clear depending on what you want to do. For the information on how to perform these tasks, see the Logging section.

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