Parallels RAS 19 Administrator's Guide - Configuring notifications

Introduction
- Parallels RAS 19 release history
- About Parallels RAS
- About this guide
- What's new
- Terms and abbreviations used in this guide
Installing Parallels RAS
- System requirements
- Install Parallels RAS
- Log in and activate Parallels RAS
Getting Started with Parallels RAS
- The Parallels RAS Console
- Set up a basic Parallels RAS Farm
Farm and Sites
- Connecting to a Parallels RAS Farm
- About Sites
- Sites in the RAS Console
- Adding a Site to the Farm
- Replicating Site settings
- Managing Licensing Site
- Managing administrator accounts
RAS Connection Broker
- Configuring RAS Connection Brokers
- Secondary Connection Brokers
- Managing Secondary Connection Brokers
- Using computer management tools
RAS Secure Gateway
- Overview
- Adding a RAS Secure Gateway
- Manually adding a RAS Secure Gateway
- Checking the RAS Secure Gateway status
- Configuring a RAS Secure Gateway
- Secure Gateway tunneling policies
- Configure logging
- Viewing Secure Gateway summary and metrics
- Using computer management tools
RD Session Hosts
- RD Session Host types
- Add an RD Session Host
  - Installing the agent manually
- Add a template-based RD Session Host
- Manage RD Session Hosts
- Planning for high availability
- Managing logons
- Using computer management tools
- Publishing from an RD Session Host
- Viewing published resources
Virtual Desktop Infrastructure (VDI)
- Supported providers
- Add a provider
- Manage VDI
- Configure logging
- Enabling high availability for VDI
- Site defaults (VDI)
- Using computer management tools
- Viewing Provider summary
- Remote PC pools
Azure Virtual Desktop
- Introduction
- Prerequisites
- Deploy Azure Virtual Desktop
- Manage Azure Virtual Desktop
- Site defaults (Azure Virtual Desktop)
  - Site defaults for single-session hosts
  - Site defaults for multi-session hosts
- Using Parallels Client with Azure Virtual Desktop
- Verify the deployment
Remote PCs
- Overview
- Adding a Remote PC to a Farm
  - Admin-initiated Remote PC enrollment
  - Self-service Remote PC enrollment
- Configuring a Remote PC
- Viewing Remote PC summary
- Using computer management tools
Publishing
- Overview
- Publishing a desktop
- Publishing an application
- Publishing an application with MSIX app attach
- Publishing a web application
- Publishing a network folder
- Publishing a document
- General management tasks
- Manage published applications
- Manage published desktops
- Manage published documents
- Manage folders
- Site defaults (Publishing)
- Using filtering rules
- Configuring preferred routing
- Understanding session prelaunch
- Checking effective access
- Specifying client settings
- Quick keypad
Session Management
- Overview
- Session information
- Monitoring settings
- Managing sessions
- The Resources tab
SSL Certificate Management
- Generating a self-signed certificate
- Generating a certificate signing request (CSR)
- Let's Encrypt certificates
  - Requesting a Let's Encrypt Certificate
  - How Parallels RAS requests certificates from Let's Encrypt
- Importing a certificate
- Exporting a certificate
- Assigning a certificate to Secure Gateways and HALBs
- Auditing certificates
- Permissions to manage certificates
- Upgrading from an older RAS version
Connection and Authentication Settings
- RAS Connection Broker connection settings
- Remote session settings
- Logon hours settings
- Restricting access by Parallels Client type and build number
- Multi-factor authentication
- Allowing users to change domain password
- Allowing users to discover RAS connections via email address
Load Balancing and HALB
- Resource based & round robin load balancing
  - Configure CPU optimization
- High availability load balancing (HALB)
RAS Multi-Tenant Architecture
- Overview
- Architecture description
  - Implementation overview
  - User connection flow
- Deploying Tenant Broker and Tenants
- Managing Tenants
- Shared Gateways
- Third-party network load balancers
- Web Client and Themes
- Monitoring Tenants
- Tenant Broker compatibility and updates
- Upgrading from an older RAS version
- Configuring notifications
- Communication ports
SAML SSO Authentication
- Introduction
- System requirements
- SAML basics
- SAML configuration
- Parallels Client configuration
- Parallels client policy configuration
- Test the SAML SSO deployment
- Error messages
Parallels Web Client and User Portal
- Configure Web Client
- Configure Themes
- Open Parallels Web Client
- Main menu options
- Running remote applications and desktops
- Auto login
- Direct App access
- Using the toolbar
Universal Printing
- Managing Universal Printing settings
- Universal Printing drivers
- Font management
Universal Scanning
- Managing Universal Scanning
- Adding scanning applications
User Device Management and Client Policies
- Inviting users to connect to Parallels RAS
- Mass configuring user devices
- Enabling Help Desk support
- Monitoring devices
  - Getting additional device information
- Windows device groups
- Managing Windows devices
  - Windows desktop replacement
- Scheduling Windows devices & groups power cycles
- Client Policies
- Configuring remote file transfer
Reporting
- System requirements
- Install Microsoft SQL Server
  - Install Microsoft SQL Server 2016 or earlier
  - Install Microsoft SQL Server 2017 or 2019
- Install Parallels RAS Reporting
- Running Parallels RAS reports
- GDPR compliance
Performance Monitor
- Overview
- Install RAS Performance Monitor
- Using Parallels RAS Performance Monitor
- Configure RAS Performance Monitor Security
- Updating RAS Performance Monitor
Common Management Tasks
- Recovery - add a root administrator
- Host name resolution
- Computer management tools
- Site information
- Site settings
- Using MSIX application packages
- Using template versions
- Settings audit
- Upgrading RAS agents
- Licensing
- Configure HTTP proxy settings
- System event notifications
- RAS session variables
- Maintenance and backup
  - Exporting and importing Farm settings from the command line
- Problem reporting and troubleshooting
- Logging
- Suggest a feature
Parallels RAS Management Portal
- Overview
- Prerequisites
- Installation
- Log in to RAS Management Portal
- Configure RAS Web Administration Service
- RAS Management Portal user interface
Parallels RAS APIs
- RAS PowerShell API
- RAS REST API
- RAS Web Client API and Parallels Client URL scheme
Appendix
- Microsoft license requirements in Parallels RAS
- Port reference
- RAS performance counters

Configuring notifications

System event notifications are used to alert RAS administrators about system events via email. You can configure system event notifications in Farm > Site > Settings > Notifications. For the complete description of this functionality, please see System event notifications. The rest of this section describes notifications, which are specifics to Tenant Broker and Tenants.

Tenant event notifications

As a Tenant Broker administrator, you can receive notifications about the following Tenant events:

New Tenant enrollment. Triggers when a new Tenant joins the Tenant Broker.
Tenant unjoins the broker. Triggers when a registered Tenant unjoins the Tenant Broker.
Tenant status alert. Triggers when the RAS Connection Broker in a Tenant Farm goes offline.

When a Tenant event occurs, the Tenant Broker administrator receives an email containing the following information (depending on the event type):

Tenant name.
Tenant Broker name.
Tenant enrollment method (invitation hash or secret key).
Tenant status.
Date.

To enable Tenant notifications, do the following:

Log in to the Tenant Broker.
In the RAS Console, navigate to Farm > Site > Settings > Notifications.
In the Notification handlers section, click Tasks > New > Tenant events.
In the Tenant Events Notification Handler Properties dialog, specify the following:
- On the General tab, select the Send email to RAS administrators option and specify one or more email addresses separated by a semicolon.
- On the Settings tab, either select the Use the default settings option (to use Site defaults) or clear it and specify your own settings.
Click OK to save your settings and close the dialog.

Tenant Broker event notifications

A Tenant Farm administrator can receive notifications when the Tenant Broker becomes unavailable. This usually happens when the RAS Connection Broker in the Tenant Broker goes offline. The notification handler is configured the same way as described above, but this one is configured in the Tenant Farm (not the Tenant Broker).

Common event notifications

In addition to the Tenant events handler, you can configure notifications for common events, such CPU utilization, Memory utilization, RAS Agent events, etc. The only limitation here when it comes to Tenant Broker is the Tenant Broker has a limited set of system events for which notification handlers can be configured (see the list of available handlers below). This is due to the fact that the Tenant Broker doesn't have RD Sessions Hosts, Provider, licensing limits, published resources, etc. A Tenant Farm has the complete set of notification handlers, so the Tenant admin can configure any of them.

The following notification handlers are available in the Tenant Broker:

CPU utilization
Memory utilization
Number of gateway tunneled sessions
Failed gateway tunneled sessions
RAS Agent events

For additional information, please see System event notifications.

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Upgrading from an older RAS version

Communication ports