Managing administrator accounts
To view existing administrator accounts, select the Administration category in the RAS Console. The Accounts tab lists existing accounts and their properties, including:
- Group or user name. Account name, which can be a user or group name.
- Type. Account type. Can be one of the following: User, Group, Group User. The User and Group are self-explanatory. The Group User is a user who receives Parallels RAS administrative permissions via a group membership. When you initially add a group to the list of Parallels RAS administrators, its members are not displayed on the Accounts tab. As soon as a member of the group logs in to Parallels RAS, the account name is added to the list of administrators as a Group User and remains there. Note that you cannot change Parallels RAS permissions for such an account individually outside the group permissions.
- Permissions. A security role assigned to an administrator.
- Email. Email address.
- Mobile. Mobile phone number.
- Group. Group name. This column has a value for Group Users only (see the Type column description above).
- Last Modification By. The name of the user who modified this account in Parallels RAS the last time.
- Changed On. The last account modification date.
- Created By. The name of the user who created this account in Parallels RAS.
- Created On. The date when this account was added to Parallels RAS.
- ID. Internal Parallels RAS ID.
Modifying an account
To modify an account:
- Right-click an account and choose Properties in the context menu.
- Use the Administrator Properties dialog to modify the necessary information. For more info, see Adding an Administrator Account.
Handling locked objects
When an administrator is working with an object (e.g. a tab in the RD Session Host properties dialog), the object is locked for all other administrators. Therefore, upon trying to access a locked object, an administrator will be alerted with an error that the object is locked and will be denied access to it.
A root administrator (but not power or custom administrator) can release a locked object as follows:
- On the Administration > Accounts tab, click the Tasks drop-down list and choose Show Sessions.
- In the Sessions dialog, select the administrator who is locking an object and then click the Send Message icon (at the top).
- If the administrator doesn't reply and doesn't release the object, you have an option to click Log Off, which will log them off and will unlock the category.