Parallels RAS 19 Administrator's Guide

Introduction
- Parallels RAS 19 release history
- About Parallels RAS
- About this guide
- What's new
- Terms and abbreviations used in this guide
Installing Parallels RAS
- System requirements
- Install Parallels RAS
- Log in and activate Parallels RAS
Getting Started with Parallels RAS
- The Parallels RAS Console
- Set up a basic Parallels RAS Farm
Farm and Sites
- Connecting to a Parallels RAS Farm
- About Sites
- Sites in the RAS Console
- Adding a Site to the Farm
- Replicating Site settings
- Managing Licensing Site
- Managing administrator accounts
RAS Connection Broker
- Configuring RAS Connection Brokers
- Secondary Connection Brokers
- Managing Secondary Connection Brokers
- Using computer management tools
RAS Secure Gateway
- Overview
- Adding a RAS Secure Gateway
- Manually adding a RAS Secure Gateway
- Checking the RAS Secure Gateway status
- Configuring a RAS Secure Gateway
- Secure Gateway tunneling policies
- Configure logging
- Viewing Secure Gateway summary and metrics
- Using computer management tools
RD Session Hosts
- RD Session Host types
- Add an RD Session Host
  - Installing the agent manually
- Add a template-based RD Session Host
- Manage RD Session Hosts
- Planning for high availability
- Managing logons
- Using computer management tools
- Publishing from an RD Session Host
- Viewing published resources
Virtual Desktop Infrastructure (VDI)
- Supported providers
- Add a provider
- Manage VDI
- Configure logging
- Enabling high availability for VDI
- Site defaults (VDI)
- Using computer management tools
- Viewing Provider summary
- Remote PC pools
Azure Virtual Desktop
- Introduction
- Prerequisites
- Deploy Azure Virtual Desktop
- Manage Azure Virtual Desktop
- Site defaults (Azure Virtual Desktop)
  - Site defaults for single-session hosts
  - Site defaults for multi-session hosts
- Using Parallels Client with Azure Virtual Desktop
- Verify the deployment
Remote PCs
- Overview
- Adding a Remote PC to a Farm
  - Admin-initiated Remote PC enrollment
  - Self-service Remote PC enrollment
- Configuring a Remote PC
- Viewing Remote PC summary
- Using computer management tools
Publishing
- Overview
- Publishing a desktop
- Publishing an application
- Publishing an application with MSIX app attach
- Publishing a web application
- Publishing a network folder
- Publishing a document
- General management tasks
- Manage published applications
- Manage published desktops
- Manage published documents
- Manage folders
- Site defaults (Publishing)
- Using filtering rules
- Configuring preferred routing
- Understanding session prelaunch
- Checking effective access
- Specifying client settings
- Quick keypad
Session Management
- Overview
- Session information
- Monitoring settings
- Managing sessions
- The Resources tab
SSL Certificate Management
- Generating a self-signed certificate
- Generating a certificate signing request (CSR)
- Let's Encrypt certificates
  - Requesting a Let's Encrypt Certificate
  - How Parallels RAS requests certificates from Let's Encrypt
- Importing a certificate
- Exporting a certificate
- Assigning a certificate to Secure Gateways and HALBs
- Auditing certificates
- Permissions to manage certificates
- Upgrading from an older RAS version
Connection and Authentication Settings
- RAS Connection Broker connection settings
- Remote session settings
- Logon hours settings
- Restricting access by Parallels Client type and build number
- Multi-factor authentication
- Allowing users to change domain password
- Allowing users to discover RAS connections via email address
Load Balancing and HALB
- Resource based & round robin load balancing
  - Configure CPU optimization
- High availability load balancing (HALB)
RAS Multi-Tenant Architecture
- Overview
- Architecture description
  - Implementation overview
  - User connection flow
- Deploying Tenant Broker and Tenants
- Managing Tenants
- Shared Gateways
- Third-party network load balancers
- Web Client and Themes
- Monitoring Tenants
- Tenant Broker compatibility and updates
- Upgrading from an older RAS version
- Configuring notifications
- Communication ports
SAML SSO Authentication
- Introduction
- System requirements
- SAML basics
- SAML configuration
- Parallels Client configuration
- Parallels client policy configuration
- Test the SAML SSO deployment
- Error messages
Parallels Web Client and User Portal
- Configure Web Client
- Configure Themes
- Open Parallels Web Client
- Main menu options
- Running remote applications and desktops
- Auto login
- Direct App access
- Using the toolbar
Universal Printing
- Managing Universal Printing settings
- Universal Printing drivers
- Font management
Universal Scanning
- Managing Universal Scanning
- Adding scanning applications
User Device Management and Client Policies
- Inviting users to connect to Parallels RAS
- Mass configuring user devices
- Enabling Help Desk support
- Monitoring devices
  - Getting additional device information
- Windows device groups
- Managing Windows devices
  - Windows desktop replacement
- Scheduling Windows devices & groups power cycles
- Client Policies
- Configuring remote file transfer
Reporting
- System requirements
- Install Microsoft SQL Server
  - Install Microsoft SQL Server 2016 or earlier
  - Install Microsoft SQL Server 2017 or 2019
- Install Parallels RAS Reporting
- Running Parallels RAS reports
- GDPR compliance
Performance Monitor
- Overview
- Install RAS Performance Monitor
- Using Parallels RAS Performance Monitor
- Configure RAS Performance Monitor Security
- Updating RAS Performance Monitor
Common Management Tasks
- Recovery - add a root administrator
- Host name resolution
- Computer management tools
- Site information
- Site settings
- Using MSIX application packages
- Using template versions
- Settings audit
- Upgrading RAS agents
- Licensing
- Configure HTTP proxy settings
- System event notifications
- RAS session variables
- Maintenance and backup
  - Exporting and importing Farm settings from the command line
- Problem reporting and troubleshooting
- Logging
- Suggest a feature
Parallels RAS Management Portal
- Overview
- Prerequisites
- Installation
- Log in to RAS Management Portal
- Configure RAS Web Administration Service
- RAS Management Portal user interface
Parallels RAS APIs
- RAS PowerShell API
- RAS REST API
- RAS Web Client API and Parallels Client URL scheme
Appendix
- Microsoft license requirements in Parallels RAS
- Port reference
- RAS performance counters

Software requirements

RAS Connection Broker and RAS Secure Gateway (64-bit versions only)

RAS Connection Broker and RAS Secure Gateway are supported on the following operating systems:

Windows Server 2012 R2 up to Windows Server 2022
On Windows Server 2016, 2019, and 2022 both Server Core and Desktop Experience installations are supported

Note: RAS Connection Broker and RAS Secure Gateway should not be installed on a domain controller or any other machine where a DHCP server is running. This in general applies to any of the RAS components.

RAS Web Administration Service

Same OS requirements as for RAS Connection Broker (see above). Note that for larger environments (2000 or more concurrent connections), it is recommended to install the component on a dedicated server. For details, please see https://kb.parallels.com/en/124988.

Please also note that Windows Server 2012 R2 must have the following updates installed:

Windows Server 2012 R2 — KB2999226

Newer versions of Windows Server do not require any specific updates.

RAS RD Session Host Agent

RAS RD Session Host Agent is supported on the following operating systems:

Windows Server 2008 R2 up to Windows Server 2022
Windows Server 2016 and newer must be installed using the "Desktop Experience" installation option.
Windows Server 2012 R2 — Server Core installation option is not supported.

RAS Provider Agent

Windows Server 2012 R2 up to Windows Server 2022

For the list of supported Providers, see RAS Provider Agent Installation Options.

RAS Guest Agent

Windows Server 2008 R2 up to Windows Server 2022
Windows 7 up to Windows 11

Remote PC Agent

Windows Server 2008 R2 up to Windows Server 2022
Windows 7 up to Windows 11

Parallels RAS PowerShell

Windows Server 2012 R2 up to Windows Server 2022
Windows 7 up to Windows 11
Windows Management Framework 3.0 and .NET Framework 4.5.2 must be installed

Parallels RAS Console

Windows Server 2012 R2 up to Windows Server 2022
Windows 7 up to Windows 11

RAS Enrollment Server

Windows Server 2012 R2 up to Windows Server 2022

Parallels Client

Parallels Client is approved for the following operating systems (both 32-bit and 64-bit systems are supported, where applicable):

Windows 7, 8.x, 10, 11
Windows Server 2008 R2 up to Windows Server 2022
macOS 12 Monterey up to macOS 14 Sonoma. Parallels Client runs natively on both Intel and Apple M1 Mac computers.
iOS and iPadOS 15 and later
Android 7 and later
Chrome OS

Note: Parallels Client for Chrome is deprecated. We recommend using Parallels Web Client instead.

Parallels Client for Linux supports the following Linux distributions (x64 versions only):

Ubuntu 18.04 LTS, 20.04 LTS, 22.04 LTS
Debian 11 (Bullseye), Debian 12 (Bookworm)
Fedora 37, 38
Linux Mint 20, 21
ThinOS/ Dell Wyse Thin Clients 2303

For a list of supported thin clients and supported hardware from Technology Partners such as Igel, HP, 10Zig, and more, please see the following KB article: https://kb.parallels.com/124606.

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Hardware requirements

Microsoft license requirements