Parallels RAS 19 Administrator's Guide

Introduction
- Parallels RAS 19 release history
- About Parallels RAS
- About this guide
- What's new
- Terms and abbreviations used in this guide
Installing Parallels RAS
- System requirements
- Install Parallels RAS
- Log in and activate Parallels RAS
Getting Started with Parallels RAS
- The Parallels RAS Console
- Set up a basic Parallels RAS Farm
Farm and Sites
- Connecting to a Parallels RAS Farm
- About Sites
- Sites in the RAS Console
- Adding a Site to the Farm
- Replicating Site settings
- Managing Licensing Site
- Managing administrator accounts
RAS Connection Broker
- Configuring RAS Connection Brokers
- Secondary Connection Brokers
- Managing Secondary Connection Brokers
- Using computer management tools
RAS Secure Gateway
- Overview
- Adding a RAS Secure Gateway
- Manually adding a RAS Secure Gateway
- Checking the RAS Secure Gateway status
- Configuring a RAS Secure Gateway
- Secure Gateway tunneling policies
- Configure logging
- Viewing Secure Gateway summary and metrics
- Using computer management tools
RD Session Hosts
- RD Session Host types
- Add an RD Session Host
  - Installing the agent manually
- Add a template-based RD Session Host
- Manage RD Session Hosts
- Planning for high availability
- Managing logons
- Using computer management tools
- Publishing from an RD Session Host
- Viewing published resources
Virtual Desktop Infrastructure (VDI)
- Supported providers
- Add a provider
- Manage VDI
- Configure logging
- Enabling high availability for VDI
- Site defaults (VDI)
- Using computer management tools
- Viewing Provider summary
- Remote PC pools
Azure Virtual Desktop
- Introduction
- Prerequisites
- Deploy Azure Virtual Desktop
- Manage Azure Virtual Desktop
- Site defaults (Azure Virtual Desktop)
  - Site defaults for single-session hosts
  - Site defaults for multi-session hosts
- Using Parallels Client with Azure Virtual Desktop
- Verify the deployment
Remote PCs
- Overview
- Adding a Remote PC to a Farm
  - Admin-initiated Remote PC enrollment
  - Self-service Remote PC enrollment
- Configuring a Remote PC
- Viewing Remote PC summary
- Using computer management tools
Publishing
- Overview
- Publishing a desktop
- Publishing an application
- Publishing an application with MSIX app attach
- Publishing a web application
- Publishing a network folder
- Publishing a document
- General management tasks
- Manage published applications
- Manage published desktops
- Manage published documents
- Manage folders
- Site defaults (Publishing)
- Using filtering rules
- Configuring preferred routing
- Understanding session prelaunch
- Checking effective access
- Specifying client settings
- Quick keypad
Session Management
- Overview
- Session information
- Monitoring settings
- Managing sessions
- The Resources tab
SSL Certificate Management
- Generating a self-signed certificate
- Generating a certificate signing request (CSR)
- Let's Encrypt certificates
  - Requesting a Let's Encrypt Certificate
  - How Parallels RAS requests certificates from Let's Encrypt
- Importing a certificate
- Exporting a certificate
- Assigning a certificate to Secure Gateways and HALBs
- Auditing certificates
- Permissions to manage certificates
- Upgrading from an older RAS version
Connection and Authentication Settings
- RAS Connection Broker connection settings
- Remote session settings
- Logon hours settings
- Restricting access by Parallels Client type and build number
- Multi-factor authentication
- Allowing users to change domain password
- Allowing users to discover RAS connections via email address
Load Balancing and HALB
- Resource based & round robin load balancing
  - Configure CPU optimization
- High availability load balancing (HALB)
RAS Multi-Tenant Architecture
- Overview
- Architecture description
  - Implementation overview
  - User connection flow
- Deploying Tenant Broker and Tenants
- Managing Tenants
- Shared Gateways
- Third-party network load balancers
- Web Client and Themes
- Monitoring Tenants
- Tenant Broker compatibility and updates
- Upgrading from an older RAS version
- Configuring notifications
- Communication ports
SAML SSO Authentication
- Introduction
- System requirements
- SAML basics
- SAML configuration
- Parallels Client configuration
- Parallels client policy configuration
- Test the SAML SSO deployment
- Error messages
Parallels Web Client and User Portal
- Configure Web Client
- Configure Themes
- Open Parallels Web Client
- Main menu options
- Running remote applications and desktops
- Auto login
- Direct App access
- Using the toolbar
Universal Printing
- Managing Universal Printing settings
- Universal Printing drivers
- Font management
Universal Scanning
- Managing Universal Scanning
- Adding scanning applications
User Device Management and Client Policies
- Inviting users to connect to Parallels RAS
- Mass configuring user devices
- Enabling Help Desk support
- Monitoring devices
  - Getting additional device information
- Windows device groups
- Managing Windows devices
  - Windows desktop replacement
- Scheduling Windows devices & groups power cycles
- Client Policies
- Configuring remote file transfer
Reporting
- System requirements
- Install Microsoft SQL Server
  - Install Microsoft SQL Server 2016 or earlier
  - Install Microsoft SQL Server 2017 or 2019
- Install Parallels RAS Reporting
- Running Parallels RAS reports
- GDPR compliance
Performance Monitor
- Overview
- Install RAS Performance Monitor
- Using Parallels RAS Performance Monitor
- Configure RAS Performance Monitor Security
- Updating RAS Performance Monitor
Common Management Tasks
- Recovery - add a root administrator
- Host name resolution
- Computer management tools
- Site information
- Site settings
- Using MSIX application packages
- Using template versions
- Settings audit
- Upgrading RAS agents
- Licensing
- Configure HTTP proxy settings
- System event notifications
- RAS session variables
- Maintenance and backup
  - Exporting and importing Farm settings from the command line
- Problem reporting and troubleshooting
- Logging
- Suggest a feature
Parallels RAS Management Portal
- Overview
- Prerequisites
- Installation
- Log in to RAS Management Portal
- Configure RAS Web Administration Service
- RAS Management Portal user interface
Parallels RAS APIs
- RAS PowerShell API
- RAS REST API
- RAS Web Client API and Parallels Client URL scheme
Appendix
- Microsoft license requirements in Parallels RAS
- Port reference
- RAS performance counters

Session information

To see the complete information for a specific session, right-click it and choose Show information. This opens the Session Information dialog where session properties are grouped by functionality.

The following groups are displayed:

Session Setup: Contains general session information.
Logon Details: Displays logon metrics that can be used to evaluate the logon process.
Session Details: Displays the current session state, logon time, in/out data size, and general session information.
Connection Details: Displays connection and authentication details.
User Experience: Displays metrics that can be used to evaluate user experience.
Client Details: Displays information about the user device and Parallels Client type and version.

Parallels RAS 18 introduces over 25 new session detail metrics available. The following tables give an overview of these new and some of the important preexisting metrics.

Session Setup

Metric

Description

Session host*

Session host name

Source*

Sessions category only.

Host type: RDSH (even if its through VDI), VDI, RemotePC (through VDI only), AVD

* New since Parallels RAS 18.1

Logon details

Metric	Description
Logon duration*	Time taken to logon excluding the time waiting on UI.
Logon duration breakdown*	Connection time Authentication duration Host preparation (inc. load balancing algorithm) User profile load time RAS Policies lookup Group Policy processing Desktop loading Other
User Profile*	User Profile method in use: FSLogix, User Profile Disk, or Other (also contains additional information, such as error code).

* New since Parallels RAS 18.0

User Experience

Metric	Description
UX Evaluator*	This is the time interval measured at the client between the first step (user action) and the last step (graphical response displayed).
Connection quality*	Connection quality rating (poor – excellent)
Latency*	Network latency
Transport Protocol*	TCP or UDP (over RDP)
Bandwidth availability*	Bandwidth availability as seen from the client
Reconnects*	Number of reconnects the current session suffered from inception (excluding graceful ones)
Last Reconnects*	Number of reconnects suffered from the current device session (excluding graceful ones)
Disconnect reason*	The last session disconnect reason

* New in Parallels RAS 18.0

Session details

Metric	Description
Session State	Active, Idle, Disconnected, etc
Logon time	Time and date when the session was established
Session Length	Time the session has been established
Idle Time	Time the session has been idle
Incoming Data*	Amount of data received from the client
Outgoing Data*	Amount of data sent to the client
Resolution	Session resolution
Color Depth	Session colors depth
Bandwidth Usage*	Bandwidth used by the client

* New since Parallels RAS 18.0

Client details

Metric	Description
Device name	Name of the device from which the session was established
IP Address	Client private IP address
Client OS*	The operating system on which the client is running
Client OS version*	The operating system version on which the client is running
Client version*	The Parallels Client version is use

* New since Parallels RAS 18.0

Export session information

To export the session information to a CSV file, click the Export button in the Session Information dialog and specify the location and file name.

You can also export session information from the main session list by clicking Tasks > Export. Note that depending on what is selected in the list, the following will be exported:

A single session — the information about that session is exported.
Multiple sessions — the information for all selected sessions is exported.
No selection — the information about all current sessions is exported. Exported CSV includes the exported session details along with export detail in the following format:
Session details (%Server type% such as RD Session Hosts) from Parallels RAS Farm %Farm name% and Site %Site name% exported by %Administrator% on %date% at %time%

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Overview

Monitoring settings