Troubleshooting
If you're having trouble using Parallels Desktop, check this section for possible solutions.
If you can't find a solution to your problem in this guide, check out our online knowledge base which can be found at https://kb.parallels.com/. If you can't find the solution to your problem there, contacting our technical support may help: https://www.parallels.com/support/.
In This SectionInstall Parallels Tools for Seamless Operation Between Windows and macOSFind SettingsRestore Virtual Machine Default SettingsMemory Usage ProblemsWindows Seems SlowPressing Ctrl+Alt+DelMy Password Isn't WorkingBoot Windows SecurelyMy Virtual Machine Doesn't BootI'm Having Problems Connecting to the InternetI'm Having Problems with Antivirus SoftwareA Password is Required to Open the Virtual Machine ConfigurationWindows or Windows Applications Ask for ReactivationManage Virtual Machines via Command Line InterfaceChange Password in Windows via Command Line InterfaceChecking the Build NumberSend Technical Data to ParallelsUnderstanding Shared Folders