Error Codes

When you specify Parallels Desktop Windows image settings , make sure that all information is entered correctly. If one or more settings are not specified correctly, an error will be shown to a user when they try to download and run the Parallels Desktop Windows image on their Chromebooks. The errors are described below.

Couldn't set up Parallels Desktop because of a configuration problem. Please contact your administrator. Error code: 4

The error is shown when the Windows image URL string has an error in it (e.g. a typo). For example, the semicolon is missing after "http", such as http//example.com/file.zip.

Couldn't set up Parallels Desktop because of a configuration problem. Please contact your administrator. Error code: 10

This error means that the SHA-256 hash didn't match the hash of the downloaded image file. There are three possible reasons for this: incorrect hash specified by the admin, data corruption during transfer, wrong Windows image file.

Couldn't install the virtual machine because of a network error. Please try again, or contact your administrator. Error code: 8

This error is shown when a network problem prevents the image to be downloaded to a Chromebook. One other possibility is when the Windows image URL contains a port number, but the specified port is wrong, e.g. 8080 instead of 80.