Send-RASSupportRequest

NAME

Send-RASSupportRequest

SYNOPSIS

Sends RAS support request to Parallels Support.

SYNTAX

Send-RASSupportRequest -Company <string> -Fullname <string> -Message <string> -Subject <string> -Type <SupportType> {Email | SaveToZip} [-AttachmentPath <string>] [-SaveZipToPath <string>] [<CommonParameters>]

DESCRIPTION

Either saves the zip file with all support information or

sends the information as an attachment to Parallels Support to investigate the problem at hand.

Please note that the current information, Parallels Remote Application Server settings and current Log files are sent as an attachment.

PARAMETERS


-Fullname <string>
Full name of Administrator requesting support. 

        Required?                    true
        Position?                    named
        Default value                
        Accept pipeline input?       false
        Accept wildcard characters?  false

-Company <string>
Company of Administrator requesting support. 

        Required?                    true
        Position?                    named
        Default value                
        Accept pipeline input?       false
        Accept wildcard characters?  false

-Subject <string>
Subject. 

        Required?                    true
        Position?                    named
        Default value                
        Accept pipeline input?       false
        Accept wildcard characters?  false

-Message <string>
The message query for support. 

        Required?                    true
        Position?                    named
        Default value                
        Accept pipeline input?       false
        Accept wildcard characters?  false

-Type <SupportType>
Support type. Valid values: Email [0] or SaveToZip [1]

Possible values: Email, SaveToZip 

        Required?                    true
        Position?                    named
        Default value                Email
        Accept pipeline input?       false
        Accept wildcard characters?  false

-AttachmentPath <string>
The path of the attachment to be sent to Parallels support. 

        Required?                    false
        Position?                    named
        Default value                
        Accept pipeline input?       false
        Accept wildcard characters?  false

-SaveZipToPath <string>
The path where the .zip file (with support data) should be saved. 

        Required?                    false
        Position?                    named
        Default value                
        Accept pipeline input?       false
        Accept wildcard characters?  false

<CommonParameters> 
        This cmdlet supports the common parameters: Verbose, Debug,
        ErrorAction, ErrorVariable, WarningAction, WarningVariable,
        OutBuffer, PipelineVariable, and OutVariable. For more information, see 
        about_CommonParameters documentation.

INPUTS

-none-

OUTPUTS

System.String

EXAMPLES


---------- EXAMPLE 1 ----------

Send-RASSupportRequest -Fullname "John Doe" -Company "Parallels" -Subject "Publishing issue" -Message "My message here" -Type Email

Sends request to RAS support server for further investigation of issue by support.

Returns: The report ID that was generated when generating the issue report.

---------- EXAMPLE 2 ----------

Send-RASSupportRequest -Fullname "John Doe" -Company "Parallels" -Subject "Publishing issue" -Message "My message here" -Type SaveToZip

Saves Support Request attachment zip to a auto generated path (unless specified)

Returns: the path where the attachment zip is saved.

RELATED LINKS