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After you have requested a certificate to establish a support channel and saved the certificate text file on your computer, you need to install it on your Hardware Node for the Parallels technical support to identify you as a Virtuozzo user. Only then you will be able to establish the private secure connection to the technical support. The
Install New Certificate
page enables you to browse for the certificate text file on your computer and further install it on the Node by clicking the
Submit
button.
All this successfully completed, move up to the Support Channel page and establish the secure connection to the technical support team as instructed.
