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The Virtuozzo Containers softare provides you with an ability to establish a private secure connection to the Parallels support team server via a support channel. After establishing such a channel, the support team will be able to quickly and securely connect to your Node to diagnose and solve your problem. The secure connection to your computer is achieved through a Virtual Private Network (VPN) created between the Parallels support team server and your Hardware Node. The Support Channel page is invoked by clicking the Hardware Node name on the left Infrastructure Manager menu and following the Get Support link on the Infrastructure Manager toolbar.
To establish the channel, you should ask Parallels for a special certificate which will uniquely identify you as a Virtuozzo user. Certificates are issued by Parallels in the form of files and should be installed on your Node. Requesting and further installing the certificate as well as establishing or abolishing the support channel is available on the Support Channel page.
To request a certificate, you need to follow the link in the Support Certificate section and fill in the form on the opened page. Enter your name, company name, email address and phone number in the corresponding fields. You may also type in your sales representative name and give comments related to the problem you have come across in the appropriate fields. Click Submit to forward the request form when you are done.
On receiving the certificate at the email address specified in the form described above, upload the certificate text file on your local computer. Then you need to go back to the Support Channel page and click Install New Certificate . On the opened screen browse for the certificate file on your computer and click Submit to install it on your Hardware Node. You are free to set the support channel now.
The Support Channel page allows you to view the status of the support channel (established/canceled). To set a support channel, click the Establish Channel button. Likewise, the channel is called off by clicking Close Channel .
