Customizing Request Support Option

The Parallels Desktop graphical user interface has a menu option named Help > Request Support . By default, this option opens a screen with the Parallels technical support information. With the Enterprise Edition of Parallels Desktop you can customize the action performed by this menu option.

The following choices are available:

• The menu option can display the following default text message: "Please contact your system administrator for assistance." The message cannot be modified.
• The menu option can open a custom URL, such as a corporate Help Desk or a wiki page. The system administrator can specify a custom URL (read below).

The customization can be done during mass deployment of Parallels Desktop by modifying the appropriate deployment configuration parameter. Please see the Changing Deployment Configuration Options section for the complete info (see the description of the Help and Support section of the configuration file).

You can also make these changes manually on an individual Mac as follows:

1. Log in to the Mac.
2. In the Finder, navigate to the /Users/< User_Name >/Library/Preferences directory and locate the com.parallels.Parallels Desktop.plist file.
3. Open the file using the Property List Editor application, which is included with OS X.
4. Find the SupportRequestUrl property in the file. If the property doesn't exist, add it to the file specifying its data type as String.
5. To specify the action that should be performed by the Help > Request Support menu, set the value of the SupportRequestUrl property:
   • To display the default text message, clear the property value.
   • To open a URL, specify the full URL to the desired Web page or a resource.

Note: The SupportRequestUrl property value has no effect when Parallels Desktop is activated using the Parallels Desktop Standard Edition license key.