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Site settings

To view and configure common Site settings in the RAS Console, navigate to Farm > <Site> > Settings.


The Auditing tab allows you to configure application auditing. When enabled, application auditing monitors processes running in the Site and records this information in the audit file. To view the information, click the View Audit button (at the bottom of the page). The information is also displayed on the Information > Site page and in RAS Reports.

To enable or disable application auditing, use the Auditing drop-down list (at the bottom of the page). The Clear Audit File button clears the current audit.

The Filtering the following processes list allows you to specify processes that will be excluded from the audit. Use the Tasks drop-down menu to add or delete a process. You can also use the Task menu to import and export a process list from/to a CSV file. The Task > Properties menu item allows you to edit a process name. The Default menu item resets the list to contain the default set of standard processes.

Global logging

The Global logging tab allows you to specify the log level for Parallels RAS components. Logs are used by Parallels RAS support engineers to analyze possible issues with a Parallels RAS installation. To specify the log level, select one or more servers in the list and click the Configure Logging item. In the dialog that opens, select one of the following:

  • Standard — This is the standard log level that records only the most important events. Unless you are asked by Parallels RAS support to use one of the log levels described below, you should always use this one.
  • Extended — This logging involves more information than the standard logging, but it slows down the system because of the additional information that it needs to collect.
  • Verbose — Verbose logging involves even more information than the extended logging and can slow down your system significantly.

Please note that to avoid degraded performance, extended and verbose logging should only be enabled for a limited time period (enough to collect the necessary information for analysis). You can set this time period using Reset to the standard level after option. The default value is 12 hours. In specific cases, a Parallels support engineer will advise you whether this time period should be set to a different value. Once this time period is over, the log level will be reset back to standard.

To retrieve a ZIP archive containing the collected log files, click the Retrieve item and then specify a location where you want the file to be saved. The Clear item clears all logs.

You can also set the log level for an individual server by navigating to the page where servers of that type are listed (e.g. RD Session hosts, Gateways, etc) and clicking Tasks (or right-click) > Troubleshooting > Logging. The context menu that opens has the same Configure, Retrieve, and Clear options as described above. The Log Level column in the server list indicates the currently set level.

URL redirection

The URL redirection tab allows you to specify URLs that will not be redirected when the Allow Client URL/Mail redirection option is enabled for an RD Session Host, VDI provider, or Remote PC (Agent Settings tab in the corresponding server properties).

To add one or more URLs that should not be redirected, click Tasks > Add and type a URL in the Do not redirect the following URLs list box.

Client settings

See Specifying client settings