Joining Customer Experience Program

Parallels Customer Experience Program helps us to improve the quality and reliability of Parallels RAS. If you accept to join the program, we will collect information about the way you use Parallels RAS. We will NOT collect any personal data, like your name, address, phone number, or keyboard input.

To join the program:

1. In the RAS Console, select the Administration category.
2. In the right pane, click the Settings tab.
3. Select the Participate in the Customer Experience Program option.

After you join the program, CEP will automatically start to collect information about how you use Parallels RAS. Data collected from you and other participants is combined and thoroughly analyzed to help us improve Parallels RAS.

Note: This note applies to Parallels RAS v16.5 only. If you install or upgrade an older version of Parallels RAS to version 16.5, the CEP participation will be automatically turned on. You can turn it off if you like at any time. When a newer version of Parallels RAS is released and you upgrade to that version, your selection whether to participate in CEP will be kept.