Installing RAS VDI Agent Manually

You may need to install the RAS VDI Agent on a VDI provider manually if the automatic push installation cannot be performed for any reason.

Note: You can only use these instructions to install RAS VDI Agent in Windows.

Installing RAS VDI Agent Manually

To install the agent:

1. Log in to the server where the RAS VDI Agent is to be installed using an administrator account and close all other applications.
2. Copy the Parallels RAS installation file (RASInstaller.msi) to the server and run it. Follow the onscreen instructions.
3. On the Select Installation Type page, select Custom and click Next.
4. Click on RAS VDI Agent dedicated and select Entire Feature will be installed on local hard drive from the drop-down menu.
5. Ensure that all other components are deselected and click Next.
6. Click Install to start the installation. Click Finish once the installation is finished.

The RAS VDI Agent does not require any configuration. Once the agent is installed, highlight the server name in the RAS Console and click Troubleshooting > Check Agent. If the agent is installed properly, the status should change to Agent Installed.

Uninstalling RAS VDI Agent

To uninstall the RAS VDI Agent from a server:

1. Navigate to Start > Control Panel > Programs > Uninstall a Program.
2. Find Parallels Remote Application Server in the list of installed programs.
3. If you don't have any other Parallels RAS components on the server that you want to keep, right-click Parallels Remote Application Server and then click Uninstall. Follow the instructions to uninstall the program. You may skip the rest of these instructions.
4. If you have other RAS components that you want to keep on the server, right-click Parallels Remote Application Server and then click Change.
5. Click Next on the Welcome page.
6. On the Change, repair, or remove page, select Change.
7. On the next page, select Custom.
8. Select RAS VDI Agent dedicated, then click the drop-down menu in front of it, and click Entire feature will be unavailable.
9. Click Next and complete the wizard.