Installing Remote PC Agent Manually

You may need to install the Remote PC Agent manually if the automatic push installation cannot be performed for any reason.

Installing Remote PC Agent Manually

1. Log into the PC where the Remote PC Agent is to be installed using an administrator account and close all other applications.
2. Copy the Parallels RAS installation file (RASInstaller.msi) to the PC and double click it to launch the installation.
3. Once prompted, click Next and accept the End-User license agreement.
4. Specify the path where the Remote PC Agent should be installed and click Next.
5. Select Custom and click Next.
6. Click on the Remote PC Agent and select Entire Feature will be installed on local hard drive from the drop down menu.
7. Ensure that all other components are deselected and click Next.
8. Click Install to start the installation. Click Finish once the installation is finished.

Remote PC Agent does not require any configuration. Once the agent is installed, select the Remote PC name in the Parallels RAS Console and click Troubleshooting > Check Agent. If the agent is installed properly, the status should change to Agent Installed.

Uninstalling Remote PC Agent

To uninstall Remote PC Agent from a server:

1. Navigate to Start > Control Panel > Programs > Uninstall a Program.
2. Find Parallels Remote Application Server in the list of installed programs.
3. If you don't have any other Parallels RAS components on the server that you want to keep, right-click Parallels Remote Application Server and then click Uninstall. Follow the instructions to uninstall the program. You may skip the rest of these instructions.
4. If you have other RAS components that you want to keep on the server, right-click Parallels Remote Application Server and then click Change.
5. Click Next on the Welcome page.
6. On the Change, repair, or remove page, select Change.
7. On the next page, select Custom.
8. Select Remote PC Agent, then click the drop-down menu in front of it, and click Entire feature will be unavailable.
9. Click Next and complete the wizard.