Monitoring Devices

Device monitoring allows you to view devices which are connected to the Farm or have established a connection at least once in the past. To monitor devices, select the Device manager category in the Parallels RAS Console and click the Devices manager tab in the right pane. The information for a device includes:

• Device name
• IP address
• State (see below for the list of states)
• Last user (who used a device)
• MAC address
• OS version
• Parallels Client version
• Group (if a device is a member of a device group)
• Gateway name (the RAS Secure Client Gateway a device is connected to)
• Gateway IP address

To see the additional device information, right-click a device and choose Get Device Information in the context menu. In the dialog that opens, review the following properties:

• Name: Device name.
• IPs: Device IP address (or multiple addresses if applicable).
• MAC Address: MAC address.
• State: State (see below for the list of states).
• Last User: The user who logged in from this device the last time.
• Last Logon Time: The time of last logon.
• OS Version: The operating system version running on the device. Windows portable and U3 clients are marked as "Portable".
• Client Version: Parallels Client version installed on the device.
• Gateway IP: The RAS Secure Client Gateway IP address (the gateway the client is using).
• Gateway: The RAS Secure Client Gateway name.
• Last Activity: The date and time when any activity was detected from this device.

Device States

Devices that connect to Parallels RAS can have any of the following states:

• Off: Device is switched off.
• Connected: Device is connected.
• Logged On: Devices is logged on to the system.
• Standalone: Device has previously connected to the Parallels RAS but is not using Parallels Client, therefore it cannot be managed.
• Not Support: Device is not supported by the Parallels RAS.
• Foreign Managed: Connecting to the Farm but managed by a different Farm.
• Not Manageable: Client not manageable due to incompatible client version or uninstalled component.
• Locked. Device has an active session in locked status.
• Pair Pending. Connection should be refreshed on the client side; port UDP 20009 is blocked from the client to gateway; client management port is disabled on the gateway.