Check RAS RD Session Host Agent Status

An RD Session Host server must have RAS RD Session Host Agent installed in order to serve published resources to Parallels RAS users. In addition to this, Remote Desktop Services (formerly Terminal Services) must be installed in Windows on the server.

Normally, when you add an RD Session Host to a site, the RD Session Host Agent and Remote Desktop Services are installed by default. However, if you skipped the installation (or uninstalled the agent or RDS from the server), you can check their status and take appropriate actions if needed. To do so:

1. First, check the Agent State column in the RD session hosts list. The column should contain the "Agent OK" value. If so, the agent is installed and functioning properly. If not, read on.
2. Right-click a server and choose Troubleshooting > Check Agent in the context menu. The Agent Information dialog opens.
3. If the agent is not installed on the server, click the Install button and follow the instructions on the screen.
4. To install RDS, right-click the server and choose Control > Install Terminal Services .

After the agent and RDS installation is complete, you may need to reboot the RD Session Host server. You can do it right from the Parallels RAS Console by right-clicking the server and choosing Control > Reboot .