Submitting Problem Reports to Technical Support

If your cluster is experiencing a problem that you cannot solve on your own, you can use the pstorage make-report command to compile a detailed report about the cluster. You can then send the report to the Parallels support team who will closely examine your problem and make their best to solve it as quickly as possible.

To generate a report:

1. Configure passwordless SSH access for the root user from the server where you plan to run the pstorage make-report command to all servers that participate in the cluster.

   The easiest way to do this is to create an SSH key with ssh-keygen and use ssh-copy-id to configure all servers to trust this key. For details, see the man pages for ssh-keygen and ssh-copy-id .

2. Run the pstorage make-report command to compile the report:

   # pstorage -c pcs1 make-report

   The report is created and saved to pstorage-report-20121023-90630.tgz

   Please send the report to the Parallels support.

   The command collects cluster-related information on all servers participating in the cluster and saves it to a file in your current working directory. You can find the exact file name by checking the pstorage output ( pstorage-report-20121023-90630.tgz in the example above).

   If necessary, you can save the report to a file with a custom name and put it to a custom location. To do this, pass the -f option to the command and specify the desired file name (with the .tgz extension) and location, for example:

   # pstorage -c pcs1 make-report -f /home/reportPCS1.tgz

Once it is ready, submit the report to the Parallels support team. For example, you can do this using the Parallels Support Request Tracker tool. For more information on using this tool, consult the Parallels Cloud Server 6.0 User's Guide .

Note: The report contains only information related to your cluster settings and configuration. It does not contain any private information.