Obtaining a Problem Report

If you are experiencing a problem with a virtual machine, you can obtain a problem report from the Parallels Service. The report can then be sent to the Parallels technical support for evaluation. A problem report contains technical data about your Parallels product installation, log data, and other technical details that can be used to determine the source of the problem and to develop a solution. The following example demonstrates how to obtain the report.

PRL_RESULT GetProblemReport(PRL_HANDLE hServer)

{

PRL_HANDLE hJob = PRL_INVALID_HANDLE;

PRL_HANDLE hJobResult = PRL_INVALID_HANDLE;

PRL_RESULT ret = PRL_ERR_UNINITIALIZED;

PRL_RESULT nJobReturnCode = PRL_ERR_UNINITIALIZED;

// Get problem report from the host.

hJob = PrlSrv_GetProblemReport(hServer);

// Wait for the job to complete.

ret = PrlJob_Wait(hJob, 1000);

if (PRL_FAILED(ret))

{

// Handle the error...

return -1;

}

// Analyze the result of PrlSrv_GetProblemReport.

ret = PrlJob_GetRetCode(hJob, &nJobReturnCode);

if (PRL_FAILED(ret))

{

// Handle the error...

PrlHandle_Free(hJob);

return -1;

}

// Check the job return code.

if (PRL_FAILED(nJobReturnCode))

{

// Handle the error...

PrlHandle_Free(hJob);

return -1;

}

// Get job result.

ret = PrlJob_GetResult(hJob, &hJobResult);

PrlHandle_Free(hJob);

if (PRL_FAILED(ret))

{

// Handle the error...

return -1;

}

// Get the string containing the report data.

// First, get the required buffer size.

PRL_UINT32 nBufSize = 0;

ret = PrlResult_GetParamAsString(hJobResult, NULL, &nBufSize);

if (PRL_FAILED(ret))

{

// Handle the error...

PrlHandle_Free(hJobResult);

return -1;

}

// Second, initialize the buffer and get the report.

char* sReportData =(PRL_STR)malloc(nBufSize);

ret = PrlResult_GetParamAsString(hJobResult, sReportData, &nBufSize);

if (PRL_FAILED(ret))

{

// Handle the error...

PrlHandle_Free(hJobResult);

return ret;

}

printf("%s", sReportData);

PrlHandle_Free(hJobResult);

free(sReportData);

return 0;

}