Get Support

As an enterprise customer, you get premium support from Parallels. A Parallels business account is required before you can contact the Parallels support. The account is created for you automatically when you redeem your Parallels Desktop licenses for the first time.

When you redeem your licenses , an email is sent to your email address inviting you to join your new Parallels account. Read the instructions in the email and then do the following:

1. Click the Join Business Account button. You will be taken to the Parallels My Account page.
2. Choose and type a password to be used to log in to your Parallels business account. Your name and email address are taken from your Google Admin account. When you log in to your Parallels account later, use your email address and the password you specify here.
3. Click Join Account .
4. Follow the onscreen instructions and sign in to your new account.
5. Once signed in, click Dashboard in the menu at the top. The page opens displaying your registered Parallels product(s).
6. Click Support inside the Parallels Desktop for Chromebook Enterprise product card.
7. On the Support page, click a category that best suits your inquiry. To see popular topics, expand a subcategory and click on a link to a topic. To search for a solution for an issue, type the issue description in the box at the top of the page.

If you haven't found a solution, you can request support as follows:

1. On the support category page, type a short issue description and click Request Support . Note that you need to type a description or the Request Support button will not take you to the next step.
2. Select a support method (email, phone) and follow the onscreen instructions.

When contacting Parallels Support by email or phone, you'll need a ticket ID, which is displayed on the screen when you select one of the support options. You can place a call immediately or you can click Book a Call to book it for another time. You can also see a ticket ID by clicking Support on a page header and then clicking the My Tickets link in the upper right.

Modifying Admin contact info

You can change the managing admin name and/or email address in the Google Admin console if needed. When you do, an invitation email to join Parallels business account is sent to the specified address.

To change the managing admin information:

1. In the Google Admin console, navigate to Devices > Chrome devices .
2. In the drop-down menu at the top, select Apps & extensions .
3. Select the App Licensing tab.
4. Click on the Parallels Desktop for Chromebook app in the list.
5. A pane opens on the right side. Click the "person" icon ("Manage contact info").

   

6. In the dialog that opens, type a new name and/or an email address.
7. Click Save when done.