Stop or Reset Windows

If your virtual machine is frozen and doesn't respond to mouse clicks, you can either reset or stop it.

Note: Stopping Windows is similar to pulling the power plug out of a physical computer and resetting - to pressing the Reset button. Both methods should be used only if your virtual machine is completely unresponsive. When you stop or reset Windows, all unsaved data is lost.
It is not recommended that you stop or reset Windows, only when there is no other choice. Before clicking Stop or Reset, please send a technical data report to Parallels (click the Menu icon in the top left corner of the virtual machine window > Troubleshooting > Send Technical Data). Parallels engineers will investigate what caused the problem and try to fix the issue.

Stop Windows

To stop Windows, click the Menu icon in the top left corner of the virtual machine window > Troubleshooting > Stop.

Reset Windows

To reset Windows, click the Menu icon > Troubleshooting > Reset.