Error Codes

When you specify Parallels Desktop Windows image settings, make sure that all information is entered correctly. If one or more settings are not specified correctly, an error will be shown to a user when they try to download and run the Parallels Desktop Windows image on their Chrome devices. The errors are described below.

Couldn't set up Parallels Desktop because of a configuration problem. Please contact your administrator. Error code: 4

The error is shown when the Windows image URL string has an error in it (e.g. a typo). For example, the semicolon is missing after "http", such as http//example.com/file.zip.

Couldn't set up Parallels Desktop because of a configuration problem. Please contact your administrator. Error code: 10

This error means that the SHA-256 hash didn't match the hash of the downloaded image file. There are three possible reasons for this: incorrect hash specified by the admin, data corruption during transfer, wrong Windows image file.

Couldn't install the virtual machine because of a network error. Please try again, or contact your administrator. Error code: 8

This error is shown when a network problem prevents the image to be downloaded to a Chrome device. One other possibility is when the Windows image URL contains a port number, but the specified port is wrong, e.g. 8080 instead of 80.