Report a Problem to Parallels Team
To help improve the quality of Parallels Workstation, you can send problem reports to Parallels.
If a virtual machine is forced to shut down because of an error, Parallels Workstation automatically opens a Problem Report for Parallels Workstation form. If you notice unusual behavior in Parallels Workstation, you can also create a report manually.
To create a problem report:
- Choose Help > Report a Problem.
Parallels Workstation creates a status report and a screenshot of the software.
- Select the type of problem you're having from the Specify the problem type menu, and fill out the form.
Note: You can review the problem report components that will be sent to the Parallels support team and deselect some of them in the Parallels Problem Report Details window, if desired. To open this window, click See Details.
- Click Send Report.
Parallels team uses error reports to improve the product quality but doesn't respond to them unless you request support (see below).
To contact the Parallels support team to request help with your problem:
- Follow the steps above to create and send a problem report.
- Click Request Support.
- Your support code is displayed. Write it down for reference in case you are contacted by Parallels Support.
- Click Get Support.