Reporting a Problem to Parallels Team

To help improve the quality of Parallels Workstation Extreme, you can send problem reports to Parallels support team. If a fatal error occurs in a virtual machine, Parallels Workstation Extreme automatically opens the Parallels Problem Report window prompting you to send a report. If you notice an unusual virtual machine behavior, you can create a report manually by choosing Report a Problem from the Help menu and filling out the form. Parallels Workstation Extreme will create a status report and make a screen shot of the running virtual machine.

Note: Parallels team collects error reports and uses them for identifying performance issues, but does not respond to them. If you need assistance in resolving the issue, visit Parallels forum or Support page, or log us a support call.

In the Specify the problem type field, you can select the type of your problem from the list. In the next field, you can add a short problem description. These two fields are optional.

The Technical Data option includes the .txt status report file that has been generated for the error. The status report contains the product version and activation data, primary and guest OSs information, virtual machine configuration and system data information, processor status, etc. Click the Technical Data icon to view the .txt file and to choose the sections that will be added to the report. The file is saved on the host computer. If you want to locate it, click the Go To File button.

The Guest OS Screenshot option includes the session screen shot of the guest OS in a .png format. This option is available if you create a problem report during the virtual machine session. Click the Guest OS Screenshot icon to see the screen shot and the path to its location on the host computer.

The Primary OS Screenshot option includes the session screen shot of the primary OS in a .png format. This screen shot is made and put on the primary OS desktop whenever you create a problem report. Click the Primary OS Screenshot icon to see the screen shot.

In the Contact Name and Contact e-mail fields, type your name and e-mail. This information will be used by the Parallels support team to address you for more technical details if needed.

Sending a Report

After you revise the problem report components, click Send Report . The report will receive its unique id number and will be sent to the Parallels support team.