Monitoring Devices

Device monitoring allows you to view devices which are connected to the farm or have established a connection at least once in the past. To monitor devices, select the Client Manager category in the Parallels RAS Console and click the Devices tab. The information for a device includes:

• Device name
• IP address
• State (see below for the list of states)
• Last user (who used a device)
• MAC address
• OS version
• Parallels Client version
• Group (if a device is a member of a device group)
• Gateway (the RAS Secure Client Gateway a device is connected to)

To see the additional device information, right-click a device and choose Get Device Information in the context menu. In the dialog that opens, review the following properties:

• Name: Device name.
• IPs: Device IP address (or multiple addresses if applicable).
• MAC Address: MAC address.
• State: State (see below for the list of states).
• Last User: The user who logged in from this device the last time.
• Last Logon Time: The time of last logon.
• OS Version: The operating system version running on the device. Windows portable and U3 clients are marked as "Portable".
• Client Version: Parallels Client version installed on the device.
• Gateway Name: RAS Secure Client Gateway through which the device connect to Parallels RAS.
• Last Activity: The date and time when any activity was detected from this device.

Device States

Devices that connect to Parallels RAS can have any of the following states:

• Off : Device is switched off.
• Connected : Device is connected.
• Logged On : Devices is logged on to the system.
• Standalone : Device has previously connected to the Parallels RAS but is not using Parallels Client, therefore it cannot be managed.
• Not Support : Device is not supported by the Parallels RAS.
• Foreign Managed : Connecting to the farm but managed by a different farm.
• Not Manageable : Client not manageable due to incompatible client version or uninstalled component.
• Locked . Device has an active session in locked status.
• Pair Pending . Connection should be refreshed on the client side; port UDP 20009 is blocked from the client to gateway; client management port is disabled on the gateway.