Monitoring Devices
Device monitoring allows you to view devices which are connected to the farm or have established a connection at least once in the past. To monitor devices, select the Client Manager category in the Parallels RAS Console and click the Devices tab. The information for a device includes:
- Device name
- IP address
- State (see below for the list of states)
- Last user (who used a device)
- MAC address
- OS version
- Parallels Client version
- Group (if a device is a member of a device group)
- Gateway (the RAS Secure Client Gateway a device is connected to)
To see the additional device information, right-click a device and choose Get Device Information in the context menu. In the dialog that opens, review the following properties:
- Name: Device name.
- IPs: Device IP address (or multiple addresses if applicable).
- MAC Address: MAC address.
- State: State (see below for the list of states).
- Last User: The user who logged in from this device the last time.
- Last Logon Time: The time of last logon.
- OS Version: The operating system version running on the device. Windows portable and U3 clients are marked as "Portable".
- Client Version: Parallels Client version installed on the device.
- Gateway Name: RAS Secure Client Gateway through which the device connect to Parallels RAS.
- Last Activity: The date and time when any activity was detected from this device.
Device States
Devices that connect to Parallels RAS can have any of the following states:
- Off: Device is switched off.
- Connected: Device is connected.
- Logged On: Devices is logged on to the system.
- Standalone: Device has previously connected to the Parallels RAS but is not using Parallels Client, therefore it cannot be managed.
- Not Support: Device is not supported by the Parallels RAS.
- Foreign Managed: Connecting to the farm but managed by a different farm.
- Not Manageable: Client not manageable due to incompatible client version or uninstalled component.
- Locked. Device has an active session in locked status.
- Pair Pending. Connection should be refreshed on the client side; port UDP 20009 is blocked from the client to gateway; client management port is disabled on the gateway.
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