Check RAS Terminal Server Agent Status

A terminal server must have a RAS Terminal Server Agent installed to provide the intended functionality. In addition to the this, Remote Desktop Services (formerly Terminal Services) must be installed in Windows on the server.

Normally, when you add a terminal server to a site in the RAS Console, the Terminal Server Agent and the Remote Desktop Services are installed by default. However, if you skipped the installation (or if you or someone uninstalled the agent or RDS from the server later), you can check their status and take appropriate actions.

To check the RAS Terminal Server Agent and RDS status and install them if necessary:

1. First, you can look at the Agent State column in the Terminal Services list. If there's a problem with the Terminal Server Agent or RDS, the column will display an appropriate error message.
2. Right-click a server and then click Check Agent in the context menu. The Agent Information dialog opens.

   

3. On the screenshot above, neither agent nor Terminal Services (RDS) are installed on the server.
4. To install the agent and/or Terminal Services (RDS), click Install and follow the instructions.
5. After the installation is complete, you may need to reboot the terminal server on which the installation was performed.