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Connect from a Remote Location

As long as your computer and your mobile device are both connected to the Internet, the Parallels Access agent is running on your computer, and your computer is not in sleep mode, you can connect to your computer remotely and use it with Parallels Access. Simply open Parallels Access and connect as you normally would.

Important: To connect from a location outside your computer's local area Wi-Fi network, your computer must not be in sleep mode. To ensure that your computer stays awake, set it never to sleep.

Set your computer never to sleep: Do one of the following:

  • Mac:
    1. Choose Apple menu > System Preferences and click Energy Saver.
    2. Drag the slider that controls the computer’s sleep to Never, or select Prevent computer from sleeping automatically when the display is off if the checkbox is available.

Your Mac will remain awake unless you set it to sleep manually.

  • Windows:
    1. Click Control Panel in the Start menu. (In Windows 8, type "control panel" from the Start screen and click Control Panel.)
    2. Click System and Security, and then click Power Options.
    3. Click Change plan settings.
    4. Choose Never from the Put the computer to sleep menu.

Wake Your Computer Remotely

If your phone or tablet is connected to the same local Wi-Fi network as your computer and your computer is in sleep mode, then you can attempt to wake the computer remotely.

PAX_wake_remotely

To attempt to wake the computer, tap its icon.

Improve Chances that Parallels Access Can Wake Your Computer Remotely

You can set your computer and network router so that Parallels Access will more likely be able to wake the computer remotely by doing the following:

Mac:

  1. Choose Apple menu > System Preferences and click Energy Saver.
  2. Select Wake for Wi-Fi network access if it isn't already selected.
  3. Select Enable Power Nap while plugged into a power adapter if it isn't already selected.

Depending on your model of computer, these items may not be available.

Windows: On a Windows computer, Wake-on-LAN can be enabled by configuring the network adapter. To do so:

  1. Go to Control Panel > Network Adapters > <LAN Adapter> > Power Management > Allow this device to wake the computer.
  2. In some cases, changing BIOS settings might be required:
    • Power on by PCI
    • Power on by PCIE
    • PCI Devices Power On
    • Power On by Onboard LAN
    • WakeonLAN > Power On
  3. Depending on the manufacturer of the network adapter, the Power Management control panel in Windows might contain the following options, all of which must be enabled to provide wake-on-LAN functionality:
    • Respond ARP requests without waking system
    • Wake on magic packet
    • Wake on magic packet from power off state
  4. Download the Intel Smart Connect Technology (ISCT) utility from https://downloadcenter.intel.com/.
  5. Use the utility to check whether your computer supports ISCT, and if so, to enable ISCT.

Note: In some cases you may be able to wake a sleeping computer over the Internet. Your network router must have UPnP enabled with allowed internal and external port ranges set to 1-65535. Also, NAT-PMP must be enabled. See the documentation for your router for more information. On Apple AirPort devices, you can enable NAT-PMP by opening the AirPort Utility application, clicking Network, clicking Network Options, and selecting Enable Nat Port Mapping Protocol.