Send Feedback, Report a Problem, or Request Support
To help improve the quality of Parallels Access, you can send your feedback or report problems reports to Parallels. We value your feedback and would like to know what you think of Parallels Access. You can also request support with a problem you're having.
To create a problem report and request support from your computer:
- On your computer, click the Parallels Access icon
in the menu bar or task bar and choose Report a Problem. - Describe the problem and what you were doing when the problem occurred.
- Enter your name and email, and click Send Report.
- Your Problem Report ID number is displayed. Copy and paste it into a text file or write it down for reference.
- If you want to request support, go to parallels.com/support.
To create a problem report, request support, or send feedback from your mobile device:
- Open Parallels Access on your device, tap
in the toolbar on the right, and tap Feedback. - Do one of the following:
- Tap Provide Feedback to rate Parallels Access and submit your ideas or suggestions for the app.
- Tap Request Support to be redirected to the Parallels support site where you can ask for help.
- Tap Report a Problem and describe the problem you're having and what you were doing when the problem occurred.
Parallels uses error reports to improve the product quality but doesn't respond to them unless you request support.
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