Previous page

Next page

Print this page

Troubleshooting

If you're having trouble connecting Parallels Access to your computer, try the following:

  • Make sure your mobile device and computer are on and connected to the Internet.
  • Make sure your computer isn't in sleep mode.
  • Be sure you're signed in to Parallels Access on your mobile device. Tap Sign In at the bottom of the screen.
  • Be sure you are signed in to the Parallels Access agent on your computer. Click the Parallels Access icon Menu in the menu bar or task bar on your computer and choose Sign In.

    If you don't have a Parallels account, you can register for one using Parallels Access on your mobile device.

  • Be sure the Parallels Access agent on your computer is set to be accessible by clicking Turn On Access, if necessary. A green light indicates your computer is accessible.

    PM_Agent_Connected

  • If you're still unable to connect, try restarting your computer and your mobile device, and then try connecting again.

In This Section

Send Feedback, Report a Problem, or Request Support