Reporting a Problem to Parallels TeamTo help improve the quality of Parallels Workstation, you can send problem reports to the Parallels support team. If a fatal error occurs in a virtual machine, Parallels Workstation automatically opens the Parallels Problem Report window prompting you to send a report. If you notice an unusual virtual machine behavior, you can create a report manually by choosing Report a Problem from the Help menu and filling out the form. Parallels Workstation will create a status report and make a screen shot of the running virtual machine. Note: Parallels team collects error reports and uses them for identifying performance issues, but does not respond to them. If you need assistance in resolving the issue, visit Parallels forum or Support page, or log us a support call. In the Specify the problem type field, you can select your problem from the list. In the next field, you can add a short problem description. These two fields are optional. The Technical Data option includes the The Guest OS Screenshot option includes the session screen shot of the guest OS in a The Primary OS Screenshot option includes the session screen shot of the primary OS in a In the Contact Name and Contact e-mail fields, type your name and e-mail. This information will be used by the Parallels support team to address you for more technical details if needed. Sending a Report After you revise the problem report components, click Send Report. The report will receive its unique id number and will be sent to the Parallels support team. |
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