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Reporting a Problem to Parallels Team

If some fatal error occurs when you are working with Parallels Transporter or Parallels Transporter Agent, you will see the Problem Report for Parallels Transporter or Problem Report for Parallels Transporter Agent window. In this window, you should fill out the form to create a problem report. Such problem reports help us improve the product quality.

When you see the problem report window, do the following to create a problem report:

  1. Write a short problem description.
  2. In the Name and Email fields, type your name and email. This information will be used by the Parallels support team to address you for more technical details, if needed.

    You can review the problem report components that will be sent to the Parallels support team and deselect some of them in the Parallels Problem Report Details window, if desired. To open this window, click See Details.

  3. When ready, click Send Report. The report will receive its unique id number and will be sent to the Parallels support team.

Note: Parallels team collects problem reports and uses them for identifying performance issues, but does not respond to them. If you need assistance in resolving the issue, visit Parallels forum or Support page, or log us a support call.