Preparing and Sending Questions to Technical Support

In most cases, the support team must rely on the customer's observations and communications with the customer to diagnose and solve the problem. Therefore, the detailed problem report is extremely important. You can submit a support report by visiting the http://www.parallels.com/en/support/virtuozzo/request/ web page and filling in the Online Support Form. When describing the problem, please do mention the following:

• symptoms of the problem
• when the problem began including the circumstances of the failure
• any changes you made to your system
• other information that may be relevant to your situation (e.g. the installation method)
• specific hardware devices that may be relevant to your problem

You can also make use of the Parallels Helpdesk support tool. To do this:

1. Follow the https://helpdesk.parallels.com/ link.
2. Register with the Parallels Helpdesk (if you have not done so before) by clicking the Get Access to Parallels RT link on the Helpdesk login page and following the instructions provided on the Activate Your Support Account screen.
3. Log in to the Helpdesk using the received credentials.
4. At the top of the RT At Glance screen, select the Parallels Server Bare Metal component your problem relates to on the drop-down menu, and click the New Ticket in button:
5. On the Create New Ticket screen, fill in the appropriate fields, describe your problem, and click the Create button to make a new support ticket.

Another way of getting help is to directly call us or visit one of our offices. The information about phone numbers, contact people and office addresses is available on the contact pages at http://www.parallels.com/en/contact and http://www.parallels.com/en/support/phone/ .