Previous page

Next page

Locate page in Contents

Print this page

Services Inaccessibility

Various tasks you are accustomed to perform by means of a Container (accessing your web site or sending email and the like) may fail if the corresponding services are inaccessible.

Try consecutively the following three steps to determine the reason for this and do away with the trouble:

  1. Check if the Container is running. To this effect, log in to Infrastructure Manager and check the Container status in the Status field in the Containers table or in the Container Summary table on the Container dashboard . You can also determine if the Container is running or down with the help of the Service Unavailable screen by clicking the corresponding link provided on this screen. If the Container is down, click the Start/Stop Container link on the menu and press the Start Container button. Wait a little for the Container and all the services to start.
  2. Linux Go to the Services page and check the status of the service in question. The service must be running for the corresponding functionality to be accessible. For example, psa and mysqld must be running for the Plesk control panel to handle your requests, httpd - for your web site to function properly, sshd - for the Container to be accessible by ssh , sendmail - for you to be able to send email, popa3d - to receive email by the POP3 protocol, etc. You may also try to stop the iptables service to see if it solves the problem, because some iptables rules might prevent certain network connections.
  3. Go to the Resources page to determine if the Container is short of any resources. If some of the resources are marked yellow or red, this is a hazardous situation that should be resolved immediately.

If the Plesk control panel is installed inside the Container you are managing and you are working with this panel, the Service Unavailable screen may sometimes be displayed when you are trying to perform this or that Plesk-related operation. This situation is normally handled as described above. However, in case none of the recommended measures works, you may have to reinstall the Plesk control panel into the Container, as the Plesk installation might be corrupted.

Please send us your feedback on this help page