|
|
|
|
Parallels Infrastructure Manager is equipped with a special GUI tool enabling you to compile a detailed report, in case you have any Virtuozzo-related problems, and to automatically forward it to the Parallels support team. The team will send you back a reply with a detailed problem solution scenario.
Note: You should have a valid support contract with Parallels to be able to send problem reports with the help of Parallels Infrastructure Manager.
Each problem you are forwarding to the Parallels support team for solution should correspond to a ticket in the Parallels helpdesk ticketing system. On the Report Problem tab of the Support screen you should indicate if a ticket ID has already been created for the problem. If you haven't yet created a ticket, select Submit a new support request and click Next to open a pop-up window where you'll be able to create it. Then return to the Report Problem tab, select the second option, and specify the ID of the ticket you've just created.
On providing an existing ticket ID under the Submit more information on the following support request: radio button and clicking Next , you'll proceed to the next step of the wizard, where you'll be able to describe your problem and send the report.
