Preparing and Sending Questions to Technical Support

In most cases, the support team must rely on the customer's observations and communications with the customer to diagnose and solve the problem. Therefore, the detailed problem report is extremely important. You can submit a support report at http://sp.parallels.com/hcap/support/request/ . When describing the problem, please do mention the following:

• symptoms of the problem
• when the problem began including the circumstances of the failure
• any changes you made to your system
• other information that may be relevant to your situation (e.g., the installation method)
• specific hardware devices that may be relevant to your problem

You can also use the Parallels Support Request Tracker tool to submit a problem report:

1. Visit https://support.sp.parallels.com .
2. Enter the user name and password to log in to the Support Request Tracker.

   If you have not yet registered with the Support Request Tracker, click Follow this link and follow the instructions to get your login credentials.

3. Log in to the Support Request Tracker using the received credentials.
4. At the top of the displayed screen, select the name of your product and click the New ticket in button.
5. Follow the on-screen instructions to create a new support ticket.

Another way of getting help is to directly call us or visit one of our offices. The information about phone numbers, contact people and office addresses is available on the contact pages at http://sp.parallels.com/hcap/contact/ .