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Customizing the Support Center Option

The Parallels Desktop graphical user interface has a menu option named Help > Support Center. By default, in Parallels Desktop Business Edition this option opens a dialog that asks the user to contact the system administrator for assistance. You can change this default behavior and make the menu open a custom URL, such as a corporate Help Desk or a wiki page.

The customization can be done during mass deployment of Parallels Desktop by modifying the appropriate deployment configuration parameter. Please see Configure Deployment Configuration Options for the complete info (see the description of the Help and Support section of the configuration file).

You can also make these changes manually on an individual Mac as follows:

  1. Log in to the Mac.
  2. In the Finder, navigate to the /Users/<User_Name>/Library/Preferences directory and locate the com.parallels.Parallels Desktop.plist file.
  3. Open the file using the Property List Editor application, which is included with Xcode.
  4. Find the SupportRequestUrl property in the file. If the property doesn't exist, add it to the file specifying its data type as String.
  5. To specify the action that should be performed by the Help > Support Center menu, set the value of the SupportRequestUrl property:
    • To display the default text message, clear the property value.
    • To open a URL, specify the full URL to the desired Web page or a resource.

Note: The SupportRequestUrl property value has no effect when Parallels Desktop is activated using the Parallels Desktop Home Edition license key.